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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Business people celebrating success in an office

Digitalization Services September 24, 2024

Co-opetition: governance for cooperative product development

In today’s global market, where competition is fierce, companies must continuously innovate to stay ahead. However, many struggle with limited expertise, especially in complex areas like technology and IT. So, how can companies still rise as leaders in innovation or become “fast followers”? At valantic, we believe that co-opetition is the key to accelerating successful […]

Co-opetition: governance for cooperative product development
Als Senior Managerin bei valantic macht Hannah Technologie begreifbar und findet Lösungen für ihre Kund*innen.

#valanticworld September 24, 2024

Digital SHEro Hannah: a perfect match of consulting, motherhood, and GenAI

Half a salary for a whole brain: A good trade for senior manager Hannah. In our interview, she reveals why less is sometimes more and how the "power machine" AI helps her. Her perspective inspires!

Digital SHEro Hannah: a perfect match of consulting, motherhood, and GenAI
team of young business people are looking at a color proof sticked to a flip board and are discussing.

Digitalization Services September 19, 2024

7 design criteria central to user-centered product development

Good design follows a user-centered approach, making usability and user experience (UX) crucial in product development. As digital transformation progresses, companies face significant challenges in these areas. The objective: to create an interaction with the product that is effective, efficient and satisfying. But how can this be achieved? We present seven key design criteria, illustrated […]

7 design criteria central to user-centered product development
Young businessman with a happy expression

Customer Experience September 19, 2024

Composable architecture x AI: Enabler for optimization & innovation

In our series, experts explore the potentials and often overlooked hurdles of composable commerce projects from a business, user, and technology perspective. In the fourth edition, we show how a composable architecture can make AI potential usable along all e-commerce and corporate processes, and can simplify the implementation of intelligent tools.

Composable architecture x AI: Enabler for optimization & innovation
Conversations between doctor and sales representative

Customer Experience September 19, 2024

Digital Revolution in Pharma Sales: Sales Excellence through CRM

In the dynamic pharmaceutical industry, Customer Relationship Management (CRM) has evolved into the core of sales operations. Modern systems go far beyond traditional contact management and revolutionize the entire sales process. This article explores how advanced solutions support and enhance the pharma sales process in a digital world.

Digital Revolution in Pharma Sales: Sales Excellence through CRM
Woman making a business presentation in a meeting at a creative office and pointing to her team her business plan

Digitalization Services September 18, 2024

Essential factors and hallmarks of successful data initiatives

Thriving in today’s data-driven business environment requires strategic data thinking. Data initiatives form the foundation for long-term, sustainable strategies. But what differentiates a successful data initiative? At valantic, we’ve identified four critical factors and nine key characteristics that ensure the success of data initiatives. Data initiatives: the key to data thinking success Data is at […]

Essential factors and hallmarks of successful data initiatives
People in a meeting, financial advisor with couple explaining options. The agent is using a computer. Couple are casually dressed. They sitting in an office and are discussing something with the agent.

Digitalization Services September 17, 2024

Three control levels for effective data transformation

Efficient data management is crucial to an organization’s success, as data initiatives serve as the driving force behind successful implementation. However, efforts often fail due to a lack of business relevance, operational challenges, and technical limitations.

Three control levels for effective data transformation
Smiling business woman working on laptop at a warehouse. Businesswoman with a laptop working at a distribution warehouse.

Customer Experience September 17, 2024

Enhancing Content Creation with a Content Marketing Platform Like Optimizely

Efficient content creation with a content marketing platform like Optimizely. We present the solutions and discuss the possibilities for the system.

Enhancing Content Creation with a Content Marketing Platform Like Optimizely
Wenn Matas Pugžlys nicht gerade Code für neue generative KI-Projekte schreibt, genießt er gerne die Landschaft des Balkans.

#valanticworld September 12, 2024

From Code to Canvas – how Matas is mastering image generation with artificial intelligence

Meet Matas Pugžlys: His love for art and AI got him a job in valantic's very own GenAI taskforce. Click here and find out how he got into IT in the first place, why he's so fascinated by image generation and how he keeps the workflow running smoothly.

From Code to Canvas – how Matas is mastering image generation with artificial intelligence
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