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A passion for digital business

Consulting and development of digital platforms

We will transform your business models step by step into future-proof, custom business solutions that will inspire you at every touchpoint.

We create custom solutions for Sales, Service, and Marketing. In addition to consulting, our specialty is end-to-end development. This means that we design and develop online platforms – from the design to the front end to integration into state-of-the-art back-end systems. Our customers include Coop, SFS, HGC, and Winterhalter + Fenner.

We have been developing digital platforms and mobile applications with passion for more than 20 years. We don’t present anyone with a fait accompli: From consulting to after-sales support, we actively involve our customers in projects.

B2B commerce: 5 important trends

E-commerce in B2B is rapidly becoming increasingly important in the course of digitalization. In 2020, customers’ expectations will increase even further. Learn more about the 5 important trends in B2B commerce to which you must absolutely pay attention this year.

Our solutions in figures

1000000000

CHF in sales
each year generate the platforms valantic has developed.

5000000

lines of code
is what we pogram each year in order to position our customers more clearly and effectively.

28/4

nominated 28x and presented 4x as category winner
with E-Business awards.

Content

Table of contents

Our digital business projects

Customer Experience

A customer journey is not a linear process; instead, it’s the sun total of the customer’s experience with a company.

We examine the customer circuit — wanting, buying, having — over and over again. The focus is on considerations such as these: How do customers inform themselves and how do they find the product or service they’re looking for quickly? How can offerings, services, and processes be improved so that a positive customer experience is the result?

Truly persuasive answers to these questions require more than just beautiful design or a shop solution – namely the interplay of development, design, and usability – and we’re prepared for this. We bundle our capabilities and knowledge in these areas and develop custom-tailored platforms and applications. This is how future-oriented solutions arise, ones that fit your company and customers’ needs in equal measure. Learn more about our services in the customer experience sector.

Our services for your digital business

With a comprehensive approach, you influence your business for the long term.
An overview of our services:

Consulting

With our comprehensive consulting, we work with you to lay the cornerstone for your digitalization project.

We don’t present anyone with a fait accompli. We will discuss everything with you and formulate your digital strategy.

  1. Digital business strategy & business models
    We inspect, test, and enhance your digital strategy. Refining the vision is part of the task, as is analyzing and enhancing your business goals. In addition, we test and develop new business models for you.
  2. Customer Experience
    We analyze and create your customer journey for regular customers and potential new groups of customers and we prepare everything digitally and graphically. We derive user-specific needs based on this process.
  3. Business requirements
    You get a statement about the greatest pain points and needs. Compiled, evaluated, and prioritized.
  4. Solutions and road map
    The solution approaches from the analysis of the customer journeys and business requirements for Marketing, Sales, and Service are derived, evaluated, and prioritized.

UX & UI

We design user experiences. As an expert in the user interface (UI) and user experience (UX) sectors, we offer all services relating to your company’s digital product and service world. From the idea to implementation, we will assist you throughout the entire project cycle. We design digital platforms that inspire users and ensure your marketing success.

Front-end development

In front-end development, we value a modular approach (because modules can be reused), the perfect implementation of our design specialists’ UI/UX specifications, and a responsive design. That the front end runs in all browsers is a matter of course.

Back-end development

Whether Java, ABAP or PHP: Our back-end developers are specialists in their area. This means that nothing stands between you and a sustainable back-end architecture. It lays the cornerstone for a stable business process integration.

Integration

The creation and preparation of integration concepts are among our core competencies as is the integration into your adjacent systems (SAP, Datahub, CRM, payment solution, logistics, etc.).

Marketing

We can help you with digital campaigns, search engine optimization, and content marketing. We will create a personal marketing concept for you that is attuned to your needs and corporate goals.

Your added value

Inspiring customers with our passion and the right methodology and increasing sales.

Our deep experience in digital business has shown us what really counts in a digital business project:

Front-end to back-end approach

A successful digital sales channel requires much more than just a pretty design and a practical shop solution: It requires all layers from back end to front end and a sensible integration into existing systems.

B2B expertise

In projects in different industries, such as services, medical technology, and automotive, we have learned how business models work in the B2B area. We work in customer and user-oriented fashion and advocate for high standards.

Our methodology

Our 4-phase model describes the methodical approach for customer-specific digital business projects and serves as a structuring element in the cooperation with you, our customer. It can be run through multiple times during the project and enhancement phases and is therefore an instrument for the continuous enhancement of your digital business.

Strategic
Analysis

Record the status quo and develop dedicated strategy.
Assessment / Vision / Strategy / Project organization / Budget

Preparation
and PoC

Specify user requirements and check technical feasibility.
IA / Prototype / Design moods / User stories (functions) / IT architecture

Development &
Production (local)

Develop MVP (minimal viable product) for the local test market/country.
MVP/test results/concept for the global roll-out

Transition
(global)

Global roll-out of E-commerce platform.
Enhancement/release management Roll-out concept

Inherent in the 4-phase model are the concepts of agile project management and agile software development. This model is deployed as a framework that includes different methods, tools, and approaches. These can be selected, deployed, and where necessary, adjusted to customer requirements depending on the context and customer.

The 4-phase model allows us to advise you as a digital business customer and to assist you in the development and implementation of digital business solutions.

Furthermore, you will profit from

one interdisciplinary expert team

that handles the entire design and development process from front-end design to the development of E-business-relevant solution modules, all from a single source.

one sustainable back-end architecture

and stable business process integration with a simultaneous focus on a high-quality, flexible, designable front end.

one contact person

for all areas involved in the project (from IT to Marketing). This results in less project agreement and coordination effort and helps maintain the balance between the customer, business, and IT points of view when it comes to important decisions.

What’s new

Cover des Whitepapers
Whitepaper

March 2020

B2B commerce: A focus on 5 important trends

E-commerce in B2B is rapidly becoming increasingly important in the course of digitalization. 5 trends you need to pay attention to this year. Weiterlesen

christoph resch valantic interview customer experience cx
Blog

February 2020

5 questions for...

Christoph Resch. valantic's Partners and Managing Directors in the customer experience sector talk about the change in B2B business, measurable KPIs, and the point where the customer experience should not end. Weiterlesen

valantic
Newsletter

March 2020

News from the E-commerce, B2B, CX sectors, etc.

Subscribe to our newsletter now and stay up-to-date. Weiterlesen

Our technology partners

Barbara Benninger valantic

Barbara Benninger

Marketing
valantic CEC Switzerland