myThermoplan: The new Service-Portal from Thermoplan
Thermoplan stands for coffee experience par excellence. As one of the leading companies worldwide the swiss company produces premium fully automatic coffee machines for professional use. The hidden champion, amongst other things, supplies coffee machines to nearly 30,000 Starbucks cafés around the world. Also Nespresso is one of Thermoplan’s clients.
myThermoplan is a worldwide central communication platform for Thermoplan’s service and sales partners.
Thermoplan manages a global network of 5,000 service technicians. Periodic training programs allow these partners to become experts on the fully automatic coffee machines and be qualified for keeping the machines in good condition.
Initial situation
- Rarely used and no longer up-to-date document platform
- Lots of administrative effort required due to printed/analog course documents and certifications
- New obstacles: Maintenance of Starbucks coffee machines can still only be performed by certified technicians
The goal
- Information and news about Thermoplan available worldwide and 24/7
- Provide trainings and issue certificates online
- Distribute know-how to technicians via a single channel
- Search for and access documents online
- Establish documents as an integral component of the process landscape by integrating a coffee machine development system
Highlights: Dashboard
Tiles
Individual tile view on the homepage
Authorisations
Content specific to authorisation profile
Highlights: Documents
Filters
Filter according to status: New, updated and already viewed documents. The status can also be viewed on the three tiles behind each document.
View
The integrated PDF viewers is compatible with all internet browsers. Information regarding updates in the header offers an immediate overview of changes to the document.
Search
Find the desired section/topic quickly using the search function.
Sharing
Generates a link to share this with colleagues via various different channels (e.g. e-mail, chat etc.).
Favourites
Save the document in a personal favourites list with a single click for quick access next time.
E-learning
Integration
Jump directly from myThermoplan to the Moodle-platform
certification
Intuitive training tests and automatic certification
29300
Starbucks coffee shops are provided with machines by Thermoplan
77
countries where Thermoplan is active
3500
documents available on myThermoplan
5000
target number of users on myThermoplan
The result
Modern, responsive design
Increased efficiency thanks to integration into process landscape
User-defined dashboard
Simple assistance for service technicians
Dashboard with single sign-on as central gateway to Thermoplan system landscape
E-learning platform: Training tests and automatic certification
Project schedule
-
1
Strategy workshop
- Visions created
- User stories generated
- Product-backlog prioritised
-
2
Interviews and E-learning
- Interviews carried out in 6 countries
- Design prototype created
- Moodle implemented
-
3
Implementation
- two proofs of concept (PoC) created
- DMS connected
- Service-Portal created
- Hosting/system landscape set up
- SSO-solution implemented
-
4
Go-Live
- 1.200 users registern on the platform
- 3.500 dokuments stored
Philipp Ackermann
Chief Digital Officer, Thermoplan
”Thanks to a holistic, integrated approach to this project, and the work of valantic, we were able to conclude the project on time. The team put their blood, sweat and tears into the project, with a real passion for our business. As well as the many different functionalities, I was amazed above all by the design of the platform.“
Industry
Manufacturer of coffee machines
Technology
Spryker Commerce OS (Plattform), Keycloak (Single Sign On), Pro.File DMS system integration, Moodle (E-learning platform)
Scope
Strategy and vision development, concept, user experience and design (including carrying out interviews), technical implementation
Milestones
October 2018: first strategy workshops
December 2018 onwards: Development/implementation
January 2019: E-learning goes live
July 2019: Go Live
