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myThermoplan: The new Service-Portal from Thermoplan

myThermoplan is a worldwide central communication platform for Thermoplan’s service and sales partners.

Thermoplan stands for coffee experience par excellence. As one of the leading companies worldwide the swiss company produces premium fully automatic coffee machines for professional use. The hidden champion, amongst other things, supplies coffee machines to nearly 30,000 Starbucks cafés around the world. Also Nespresso is one of Thermoplan’s clients.

Thermoplan manages a global network of 5,000 service technicians. Periodic training programs allow these partners to become experts on the fully automatic coffee machines and be qualified for keeping the machines in good condition.

More information is available at
www.thermoplan.ch

Initial situation

  • Rarely used and no longer up-to-date document platform
  • Lots of administrative effort required due to printed/analog course documents and certifications
  • New obstacles: Maintenance of Starbucks coffee machines can still only be performed by certified technicians

The goal

  • Information and news about Thermoplan available worldwide and 24/7
  • Provide trainings and issue certificates online
  • Distribute know-how to technicians via a single channel
  • Search for and access documents online
  • Establish documents as an integral component of the process landscape by integrating a coffee machine development system

Highlights: Dashboard

Tiles

Individual tile view on the homepage

Authorisations

Content specific to authorisation profile

Highlights: Documents

Filters

Filter according to status: New, updated and already viewed documents. The status can also be viewed on the three tiles behind each document.

View

The integrated PDF viewers is compatible with all internet browsers. Information regarding updates in the header offers an immediate overview of changes to the document.

Search

Find the desired section/topic quickly using the search function.

Sharing

Generates a link to share this with colleagues via various different channels (e.g. e-mail, chat etc.).

Favourites

Save the document in a personal favourites list with a single click for quick access next time.

29300

Starbucks coffee shops are provided with machines by Thermoplan

77

countries where Thermoplan is active

3500

documents available on myThermoplan

5000

target number of users on myThermoplan

The result

Modern, responsive design
Increased efficiency thanks to integration into process landscape
User-defined dashboard
Simple assistance for service technicians
Dashboard with single sign-on as central gateway to Thermoplan system landscape
E-learning platform: Training tests and automatic certification

Project schedule

  1. Strategy workshop
    • Visions created
    • User stories generated
    • Product-backlog prioritised
  2. Interviews and E-learning
    • Interviews carried out in 6 countries
    • Design prototype created
    • Moodle implemented
  3. Implementation
    • two proofs of concept (PoC) created
    • DMS connected
    • Portal created
    • Hosting/system landscape set up
    • SSO-solution implemented
  4. Go-Live
    • 1.200 users registern on the platform
    • 3.500 dokuments stored
Screenshots of myThermoplan - the new service portal of Thermoplan, on different devices, valantic reference
Industry

Manufacturer of coffee machines

Technology

Spryker Commerce OS (Plattform), Keycloak (Single Sign On), Pro.File DMS system integration, Moodle (E-learning platform)

Scope

Strategy and vision development, concept, user experience and design (including carrying out interviews), technical implementation

Milestones

October 2018: first strategy workshops
December 2018 onwards: Development/implementation
January 2019: E-learning goes live
July 2019: Go Live

Your Contact

Portrait of Martin Schmutz, Sales Director at valantic

Martin Schmutz

Sales Director
valantic CEC Schweiz