The digital portal for professional products and services

The SFS Onlineshop: Everything for the customer

The digital portal for construction & industry, mechanical workshops and carpentry. Tailored exactly to the needs of the user and implemented by valantic

Cheerful businessman working on his laptop

Placed in the shopping cart in just a few steps and on the workbench or at the construction site in the shortest possible time: SFS, the Swiss supplier of tools, screws, and hardware is entering the next digital generation with its new onlineshop. And it is therefore pursuing a customer-oriented and future-oriented vision, namely “everything for the customer.” With more than 200 000 items, the platform offers everything that you need in a mechanical workshop, in the industry, a carpenter’s workshop or on a construction site. The onlineshop is now also accessible to private individuals, for with the relaunch, the market was opened up for B2C. Products for hobby construction can now be easily purchased by credit card.

The customer is king 2.0

Changing customer needs.

“Each day, I order several things online and I need the tools very quickly.” Other customers in construction and industry echo the opinion of master carpenter Schwarz, for their customers’ requests are coming on ever-shorter notice and customers expect quick service as a matter of course. And so with today’s order: Two tables are needed urgently for a wedding.

Required tool: a special grinding machine

The time line is tight, but with the right equipment, it’s possible to get the job done. To make these tables, the carpenter needs an especially strong eccentric grinder, one that he does not currently own.

Don’t lose any time: from the search box directly into the shopping cart

Mr. Schwarz is on his way to a customer, but in the meantime, he would like to order the grinding machine, for his customer expects prompt delivery. He can find the desired item on his smartphone using the search box, and with the search box, he can place it directly in the shopping cart.

Delivery or pick-up? The customer decides

The grinding machine is available online and it could be delivered within 24 hours. However, in order to save still more time, he uses the store finder to check whether the item is in stock in the nearest HandwerkStadt (location for consulting, sales and pick-up). The current stock is displayed directly next to the product, so that Mr. Schwarz can decide which type of delivery he prefers, and not just during check-out.

image of a grinding machine in a webshop on the screen of a smartphone, valantic Case Study SFS
image of a map with pointed locations on a smartphone, valantic Case Study SFS

Shopping everywhere

Regardless of what time it is, where you are, and what device you’re using

image of different devices with the Webshop of SFS on screens, valantic Case Study SFS

A beautiful design is not enough

Only a consistent omni-channel orientation creates true customer benefit and competitive advantages

Your Contact

Martin Schmutz, Sales Director bei valantic

Martin Schmutz

Sales Director
valantic CEC Schweiz