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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Bild von zwei Personen, die Notizen vor sich liegen haben, daneben in einem runden Bildausschnitt ein aufgeklappter Laptop sowie eine Glühbirne

Customer Experience January 29, 2021

Conversion from MS Dynamics on-premise to the SAP Sales Cloud – data migration in no time at all

The conversion to a new CRM system brings new opportunities, but also some challenges. How can data be transferred from Microsoft Dynamics on-premise to the SAP Sales Cloud most easily?

Conversion from MS Dynamics on-premise to the SAP Sales Cloud – data migration in no time at all
Image of Alexander Fetzer, Client Value & Innovation Manager at valantic, and Patrick Ganzmann, Managing Director valantic CEC Deutschland, Trends in the CX environment in 2021

Customer Experience January 20, 2021

“Only the customer is king. That’s why the perfect customer experience is so important today”

Interview with Alexander Fetzer, Client Value & Innovation Manager at valantic and Patrick Ganzmann, partner at valantic, about trends in customer experience.

“Only the customer is king. That’s why the perfect customer experience is so important today”
Two workers in safety vests and helmets stand in a factory; one points upward while holding a tablet, and the other observes, both appearing engaged in discussion.

SAP Asset Lifecycle Management January 13, 2021

Maximum safety in maintenance thanks to integrated work clearance management

Safety for maintenance employees is paramount. SAP PM-WCM streamlines work clearance management, minimizes risks for maintenance staff, and ensures full regulatory compliance.

Maximum safety in maintenance thanks to integrated work clearance management
Bild von Vincent Aniol, RE-UX-Consultant bei valantic CEC Schweiz, daneben das Bild eines Laptopbildschirmes sowie einiger Notizzettel

Customer Experience January 5, 2021

E-commerce: Customers Pay Higher Prices with Good Customer Experience

What makes for good customer experience in e-commerce and what do e-shop operators need to keep an eye on? Vincent Aniol, valantic, answers these questions.

E-commerce: Customers Pay Higher Prices with Good Customer Experience
Portrait of Markus Hoff, Senior Consultant in the field of logistics management at valantic, in the background a warehouse and an industrial port

Supply Chain Management & Logistics December 18, 2020

Supply Chain Design: Planning and Simulation of a Company’s Logistics Network

Markus Hoff, Senior Consultant at valantic in the logistics management sector, in an interview about supply chain design.

Supply Chain Design: Planning and Simulation of a Company’s Logistics Network
man charging electric car

Supply Chain Management & Logistics December 17, 2020

Sustainability in Supply Chain Management

Marco Fuhr, Senior Consultant Logistics Management at valantic, in an interview about sustainability in supply chain management.

Sustainability in Supply Chain Management
Picture of wine bottles in a wine rack, a mobile phone on which an online shop is displayed and two people in a consultation, valantic Customer Experience (CX)

Customer Experience December 16, 2020

Survey about the Status Quo of Digitalization

The SurveyHow far along are German companies with the implementation of the digital transformation and what challenges do they encounter in the process? This was the topic of the survey on the status quo of digitalization that valantic conducted in cooperation with the Services and Consulting Department of the Hochschule Ludwigshafen am Rhein. Visitors were […]

Survey about the Status Quo of Digitalization
The valantic Christmas duo of Santa Claus and reindeer next to their sleigh with presents in front of a snowy white landscape

#valanticworld December 4, 2020

Christmas 2020: valantic says thank you!

As a thank you to our customers and partners and to all helpers, big and small, who have done so much for their fellow humans in the Corona crisis, valantic would like to support several regional and national charitable organizations with Christmas donations. We would like to tell you about a few of these in more detail. Perhaps you would also like to support one organization or another!

Christmas 2020: valantic says thank you!
Bild von Nike Steinhausen, Managing Consultant bei valantic CEC in Mannheim, im Hintergrund die Büroräume der valantic CEC Mannheim sowie die Stadt Mannheim

#valanticworld December 1, 2020

Between Employee and Customer Experience – the daily routine of a Managing Consultant

Career in IT – Nike Steinhausen is Managing Consultant at valantic and comes from the beautiful Chiemgau region. She tells us about her focal points in the SAP Customer Experience sector and why she feels so comfortable working at valantic.

Between Employee and Customer Experience – the daily routine of a Managing Consultant
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