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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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MarTech: Bloomreach Customer Data Platform

Customer Experience August 15, 2022

Five Questions for a MarTech Consultant about the Bloomreach Customer Data Platform

In the jungle of marketing technologies, Customer Data Platforms (CDPs) play the role of a clearing. From here, most of the terrain is accessible. We asked MarTech Consultant David Deronja five questions about Bloomreach Engagement, a core CDP provider.

Five Questions for a MarTech Consultant about the Bloomreach Customer Data Platform
valantic CX: Triad image for blogpost Personalization vs. Privacy

Customer Experience August 12, 2022

Personalization vs. Data Protection

The more information you have about a customer, the more personalized you can create the customer experience. But how can a customized customer experience be reconciled with the GDPR? Daniel Tiatco explains this in his blog.

Personalization vs. Data Protection
The MarTech Jungle: Customer Data Platforms (CDPs)

Customer Experience August 8, 2022

The MarTech Jungle: Customer Data Platforms (CDP)

Do you have access to customer data but don’t quite know how to transition from having them to actually using them? Then a Customer Data Platform (CDP) could be the right solution for you. Find out what customer data platforms do, why they play a key role on the journey to digital success, and how they differ in their focus depending on the provider.

The MarTech Jungle: Customer Data Platforms (CDP)
The Cookieless Future - A future of data sovereignty

Customer Experience July 8, 2022

The Cookieless Future – A Future of Data Sovereignty

In the past, products were sold. Today, trust is won. The Cookieless Future finally heralds the age of data sovereignty and the future of a new marketing: the marketing of sustainable customer relationships.

The Cookieless Future – A Future of Data Sovereignty
Frau, die an einem Holztisch am Laptop arbeitet - im Hintergrund ist eine Bar

Digitalization Services July 6, 2022

Technology upgrades as a business opportunity

The struggle is real: The digitalization of the market is advancing rapidly, and companies are forced to keep up with the pace of technological progress. Will digital transformation ever end? We doubt it!

Technology upgrades as a business opportunity
Drei runde Abbildungen mit einer valantic Tasse, Foto von Axel Truedsson und dem Büro von valantic in der Schweiz | Karriere valantic

#valanticworld July 6, 2022

The way to success of our Planning & Analytics consultant Axel Truedsson

Our colleague Axel Truedsson talks about his decision to leave Sweden to pursue his career as a Planning & Analytics consultant in Switzerland.

The way to success of our Planning & Analytics consultant Axel Truedsson
Shot of a young businessman using a digital tablet while standing at a window in an office

SAP Services June 22, 2022

SAP S/4HANA Brownfield Conversion – Step by Step to the Private Cloud

A brownfield conversion to SAP S/4HANA Private Cloud using RISE with SAP enables a step-by-step digital transformation. Companies save time and resources, retain their proven processes, and can selectively exploit optimization potential.

SAP S/4HANA Brownfield Conversion – Step by Step to the Private Cloud
Ein Man der in einer Lagerhalle konzentriert am Laptop arbeitet

SAP Asset Lifecycle Management June 17, 2022

SAP Asset Strategy and Performance Management: smarter, balanced maintenance 

SAP Asset Strategy and Performance Management helps you optimize maintenance, minimize downtime risks, and boost efficiency. Discover how valantic supports seamless integration into your SAP landscape – unlock cost savings, reduce risks, and improve equipment effectiveness through data-driven insights. Read the article now!

SAP Asset Strategy and Performance Management: smarter, balanced maintenance 
Picture of Philipp Grittner, consultant at valantic in the field of logistics management, in the background a wind turbine and a solar plant, sustainability at valantic and our fundraising campaign with Labdoo

#valanticworld June 17, 2022

The Path to Sustainability Continues – Our Donation Campaign with Labdoo

Back in November 2021, Philipp Grittner, Consultant in Logistics Management, gave us some insight into the topic of sustainability at valantic. A lot has changed since then. In this interview, he tells us more about the fund-raising campaign with the organization Labdoo and how you can actively support the campaign.

The Path to Sustainability Continues – Our Donation Campaign with Labdoo
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