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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Picture of a smiling woman, next to it the Carbonfund.org logo and a person potting a plant | The way to green - valantic supports reforestation projects at Carbonfund.org

#valanticworld September 15, 2022

The way to green – valantic supports reforestation projects at Carbonfund.org

Global warming is real and we all need to be part of the solution. valantic supports the organization Carbonfund.org in the fight against climate change.

The way to green – valantic supports reforestation projects at Carbonfund.org
Bild von Elena Gocheva, Director of UX Strategy bei valantic, daneben eine Person, die auf ein Laptop tippt, eine Person, die etwas zeichnet | User Testing: Besser vor Ort oder remote?

Customer Experience September 13, 2022

User testing – on-site or remote: What’s better?

User tests offer the advantage of testing the functionality of a system while directly including users in the testing process. The tests can be performed either on site or remotely. Our valantic expert Elena Gocheva will tell you which option is right for you.

User testing – on-site or remote: What’s better?
Portrait of Timo Rüb, Vice President at valantic, with a valantic mug and a tablet showing the home page of the valantic website, with the Frankfurt skyline in the background; The development of a digital future topic at valantic

#valanticworld September 8, 2022

The development of a digital future topic at valantic

Timo Rüb joined valantic in May 2022. He tells us about his new role as Vice President, in which he enthusiastically builds and expands the future-oriented SAP Business Technology Platform at valantic.

The development of a digital future topic at valantic
Sabrina Albrecht, valantic Chief People Officer

#valanticworld September 1, 2022

Dynamics in People Management

Sabrina Albrecht gives us insight into her newly created role in People Management at valantic and explains why it is so important to promote women to leadership positions.

Dynamics in People Management
David Deronja, valantic

Customer Experience August 29, 2022

Five Questions for a Martech Consultant about the CrossEngage CXP

In the jungle of marketing technologies, Customer Experience Platforms (CXPs) play an important role. This is where most of the terrain is accessible from. We asked MarTech Consultant David Deronja five questions about CrossEngage, a CXP provider.

Five Questions for a Martech Consultant about the CrossEngage CXP
Featured Image des Blogbeitrages "The Anaplan Way" mit einem Architektur-Hintergrundbild sowie drei Kreisen im Vordergrund. Im ersten Kreis ist ein Mann, der aus dem Fenster schaut, im zweiten ist ein Diagramm und im Dritten sind zwei Monitore zu sehen.

Digitalization Services August 25, 2022

On a joint road to success in supply chain and S&OP planning

The strategic partnership between valantic and Anaplan continues to be a success story – especially in the area of supply chain and S&OP. In 2022, the topic of “planning” will be more present than ever in companies: this trend has intensified since the Covid-19 pandemic and shows that no industry and no business area can […]

On a joint road to success in supply chain and S&OP planning
MarTech: Emarsys Customer Experience Platform (CXP)

Customer Experience August 22, 2022

Five Questions for a Martech Consultant about the Emarsys CXP

In the jungle of marketing technologies, Customer Experience Platforms (CXPs) play a major role. One of these platforms is Emarsys. We asked expert and MarTech consultant David Deronja five questions about the tool. What can it do, who is it suitable for and what are its limitations?

Five Questions for a Martech Consultant about the Emarsys CXP
Headless Commerce

Customer Experience August 18, 2022

Headless Commerce – Dull Trend or Perennial Favorite?

In this interview, our commerce expert Michael Bungert answers questions about headless commerce. Michael specializes in SAP Commerce projects at valantic. In addition to technical management, he helps clients define their requirements and design their e-commerce processes. 

Headless Commerce – Dull Trend or Perennial Favorite?
Account Based Selling: Basics der Kaltakquise

Customer Experience August 16, 2022

Account-based Selling: The Basics of Cold Calling

Is the classic cold call already past its prime?! Perhaps an anti-aging treatment makes sense – one aimed at modern account-based selling. Learn more in the blog article!

Account-based Selling: The Basics of Cold Calling
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