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valantic DR!FT showcase

SAP Services
  • Chatbots
  • Internet of Things (IoT)

March 20, 2019

Image of toy cars at valantic Drift Showcase

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We make the Customer Experience an interactive experience!

With our showcase, we connect processes along the value chain, use chatbots and IoT – with ease and at high speed.

The buying process via voice control and chatbot. The automatic ordering and picking in the shop. All a dream? With us this is already reality – even if only with drift cars.

Ready? – Go!

Used Technologies:
SAP Commerce Cloud, SAP Service Cloud, SAP S/4HANA, SAP EWM, SAP SCM, Conversational AI, IoT

The End-To-End Process

  • Car signals a low oil level
  • A ticket is automatically created in the Service Cloud
  • Chatbot makes order suggestion and leads interactively by voice control through the order process
  • Oil order is initiated in the Commerce Cloud
  • Order picking initiated via S4/HANA
  • Oil delivery

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