We make the Customer Experience an interactive experience!
With our showcase, we connect processes along the value chain, use chatbots and IoT – with ease and at high speed.
The buying process via voice control and chatbot. The automatic ordering and picking in the shop. All a dream? With us this is already reality – even if only with drift cars.
Ready? – Go!
Used Technologies:
SAP Commerce Cloud, SAP Service Cloud, SAP S/4HANA, SAP EWM, SAP SCM, Conversational AI, IoT
The End-To-End Process
- Car signals a low oil level
- A ticket is automatically created in the Service Cloud
- Chatbot makes order suggestion and leads interactively by voice control through the order process
- Oil order is initiated in the Commerce Cloud
- Order picking initiated via S4/HANA
- Oil delivery
