Customer Experience

Customer Experience June 3, 2025

What are AI agents – and why are they more than just chatbots?

In a time when automation and digitalization are becoming increasingly important, many companies initially think of traditional chatbots when it comes to AI-driven customer interactions. However, it quickly becomes clear that these chatbots often offer only limited value.

Customer Experience May 28, 2025

Salesforce World Tour 2025: Focus on Agentforce

At the Salesforce World Tour 2025 in Frankfurt, Agentforce, Customer 360, and the Data Cloud were in focus. The event showed how AI, automation, and real-time data help businesses operate more efficiently and customer-centric. valantic supports companies along this journey – from strategy to technical implementation.

Customer Experience May 13, 2025

Strategic use of low-code: Boost innovation and process efficiency across your organization

Low-code development platforms are fundamentally changing the way companies build applications. They empower employees without extensive programming knowledge to create custom software solutions – quickly, efficiently, and with a focus on practical application.

Customer Experience May 8, 2025

Pimcore Inspire 2025: Pimcore Homecoming – Back to the roots and off into the future

Pimcore Inspire 25 once again delivered with many useful insights, interesting talks and a clear path into the exciting future of Pimcore as the central PXM solution. As Pimcore Global Partner, we were on site to gather all relevant information, hold a PXM-related masterclass and get in touch with technology experts to discuss current developments.

Customer Experience April 17, 2025

Adobe Analytics in eCommerce: Key steps to success – from setup to finetuning

Analyzing user data is essential to success in e-commerce. Adobe Analytics equips businesses with powerful insights into customer behavior and preferences. However, to ensure seamless and effective implementation, there are several critical factors to consider. In our article, we outline the key steps for getting started successfully – featuring a real-world customer success story.

Customer Experience April 1, 2025

5 steps for effective change management during CMP implementation

Implementing a content marketing platform (CMP) is a significant move for companies looking to streamline workflows and boost the efficiency of content production. The benefits are clear, the budget is approved, and the marketing manager is eager to launch. But this is where the real challenge begins: managing change effectively during the rollout of the CMP.

Customer Experience March 28, 2025

PIM vs PXM: Elevating the Customer Experience

Pimcore is a game-changing platform built from a vision to revolutionize PIM and PXM. By bridging data management with customer experience, Pimcore delivers seamless solutions to empower businesses. Its innovative approach to uniting PIM and PXM showcases a commitment to transforming the way organizations manage and deliver value.

Customer Experience March 25, 2025

Leveling Up UX with Gamification

Gamification can enhance user experience, retention, and emotional connections by adding game elements to non-game contexts. It utilizes intrinsic and extrinsic motivations like achievements and competition to increase user engagement. However, it's essential to maintain balance and prioritize user-centered design, as excessive gamification can overwhelm users and have negative consequences.

Customer Experience March 21, 2025

Unlocking the Power of PXM and PIM: A Holistic Approach with Pimcore

Explore the synergy between Product Information Management (PIM) and Product Experience Management (PXM) in this blog. Discover how Pimcore revolutionizes digital transformation by enhancing customer experiences, streamlining data management, and leveraging its global ecosystem for innovation and growth.