Customer Experience

Customer Experience February 18, 2021

Corona Redefines IT Priorities: This is What German Companies Now Have on the Agenda

The study "Corona resets IT priorities" by valantic and techconsult examined the impact of Corona on 218 German companies at the end of 2020.

Customer Experience February 12, 2021

B2B commerce: Times have changed

Just as in B2C, today customers in B2B purchasing expect an easy, transparent shopping experience. That's why suppliers should adjust and simplify all of their purchasing and sales processes to suit this new situation.

Customer Experience February 5, 2021

5 reasons why companies are more successful with customer experience management

Learn here why an investment in customer experience management is worthwhile and what concrete successes can be achieved with experience management.

Customer Experience January 29, 2021

Conversion from MS Dynamics on-premise to the SAP Sales Cloud – data migration in no time at all

The conversion to a new CRM system brings new opportunities, but also some challenges. How can data be transferred from Microsoft Dynamics on-premise to the SAP Sales Cloud most easily?

Customer Experience January 20, 2021

“Only the customer is king. That’s why the perfect customer experience is so important today”

Interview with Alexander Fetzer, Client Value & Innovation Manager at valantic and Patrick Ganzmann, partner at valantic, about trends in customer experience.

Customer Experience January 5, 2021

E-commerce: Customers Pay Higher Prices with Good Customer Experience

What makes for good customer experience in e-commerce and what do e-shop operators need to keep an eye on? Vincent Aniol, valantic, answers these questions.

Customer Experience December 16, 2020

Survey about the Status Quo of Digitalization

The SurveyHow far along are German companies with the implementation of the digital transformation and what challenges do they encounter in the process? This was the topic of the survey on the status quo of digitalization that valantic conducted in cooperation with the Services and Consulting Department of the Hochschule Ludwigshafen am Rhein. Visitors were […]

Customer Experience December 1, 2020

Between Employee and Customer Experience – the daily routine of a Managing Consultant

Career in IT – Nike Steinhausen is Managing Consultant at valantic and comes from the beautiful Chiemgau region. She tells us about her focal points in the SAP Customer Experience sector and why she feels so comfortable working at valantic.

Customer Experience November 27, 2020

What you need to consider when selecting a B2B e-commerce system

Now is the best time to plan and implement an e-commerce solution for your company. Fabian Saccilotto, Head of Technology & Innovation at valantic CEC Schweiz, explains what companies need to consider and how they can best proceed.