Customer Experience

Customer Experience November 14, 2023

The path towards greener deliveries

The sustainability trend in the e-commerce world is not stopping. This blog delves deep into the possibilities for webshops to make their transport and delivery of packages sustainable. Discover the latest puzzles and practical tips to play a leading role in a more sustainable future

Customer Experience October 30, 2023

Generative AI – your enabler for a new era in B2C commerce

Generative AI, a form of artificial intelligence, is paving the way for a revolutionary transformation in B2C retail. It’s opening doors to an unprecedented level of personalization and product innovation.

Customer Experience October 27, 2023

Business process evolution: How AI accelerates change

From AI democratization to its seamless integration: Discover how artificial intelligence is reshaping business processes and creating fresh opportunities!

Customer Experience October 23, 2023

Sustainability in e-commerce: where to start and why now?

Sustainability costs money, it is a hassle and as an e-commerce company, CO2 compensation can go a long way. But is that so? What is it really like? In this blog we talk about sustainability in e-commerce: where to start and why now?

Customer Experience October 5, 2023

Successful Customer Loyalty Programs in 2023 – An Interview with Zsuzsa Kecsmar from Antavo

What is important for customer loyalty in 2023 and what are the key features and characteristics of successful loyalty programs? Read here!

Customer Experience August 17, 2023

Website design concepts 2.0: a symbiosis of technology, business & UX

How do you create the perfect website design concepts? We’ll dispel some myths and share our proven process for creating exceptional web designs. Read more!

Customer Experience July 25, 2023

Achieving an outstanding UX for your e-commerce platform: the first steps

Our UX mini assessment is designed to guide you towards creating the best possible user experience for your website visitors. Find out more now!

Customer Experience July 25, 2023

Successful customer centricity through customer journey mapping

Do you want to enhance customer loyalty? With customer journey mapping from valantic, you can genuinely get to know and understand your customers. Read more!

Customer Experience July 10, 2023

CDP implementation: continuous improvement

In our eight-part blog series, you will gain insight into the implementation of a Customer Data Platform. After the project organization, the specification, the basic configuration, the data collection, the configuration of the use cases and the quality assurance as well as the go-live, phase eight now follows in the implementation: the continuous improvement process.