Business process evolution: How AI accelerates change

Reto Rutz and Robin Spechtenhauser in conversation

Until recently, artificial intelligence was primarily seen as a domain exclusive to large enterprises with extensive data resources. However, the landscape is rapidly changing as an increasing number of companies – irrespective of their size – are proactively exploring the potential for digitalizing their internal processes with the help of AI.

AI’s impact on contemporary business operations

The democratization of artificial intelligence is reshaping the business landscape at an astonishing pace. In a remarkably short time, numerous opportunities have emerged, enabling intelligent decision-making that promises to boost both profits and productivity. Just in the first half of 2023, an impressive 7,000 AI tools were launched – and this number continues to rise!

Consequently, many entrepreneurs find themselves facing a critical question: How do they need to re-evaluate their business operations in light of this transformative trend, and what does this mean for the future of entrepreneurship?

AI utilization, security and employee awareness

In a world where bots play a pervasive role in society, the desire to use convenient AI-powered assistants in daily work has grown. Ensuring that employees are aware of and use AI applications responsibly has become a significant concern for companies.

Safeguarding vital internal information is of paramount importance. However, beyond that, we also want to empower our specialists to see their work through a digital lens, fostering a culture of knowledge sharing. In today’s corporate landscape, teams are more diverse than ever, which presents an exciting opportunity to bridge the generational gap. Gen Z, millennials and baby boomers stand to benefit from each other’s wealth of experience – and so does a company in its ongoing digitalization efforts.

Bild von einem jungen Mann, der konzentriert an einem Stehtisch arbeitet.

Uncovering and leveraging AI integration opportunities

Realizing the potential of AI integration requires a systematic approach. It begins with an examination of existing challenges within the company – identifying areas where automation could replace burdensome tasks. Equally crucial is assessing data availability. Does your company have sufficient high-quality and application-relevant data? Without the right data, even the most advanced AI cannot work effectively.

The ultimate goal is to achieve a substantial return on investment (ROI) through AI optimization. In this journey, identifying potential, overcoming challenges and ensuring data availability emerge as critical steps for the successful integration of AI into your business processes. The focus remains on maximizing benefits and enhancing operational efficiency.

Harnessing transformative technologies for business enhancement

Today, a plethora of solutions exist for incorporating AI into business processes. One notable concept is ‘prompting’: a fundamental element, particularly in the domain of large language models like ChatGPT by OpenAI.

Those who have tried their hand at such platforms recognize that even seemingly minor adjustments in words and phrases can make or break a command and establish the correct context. Consequently, specialized prompt providers have swiftly emerged in the market, offering purchasable solutions.

The ultimate goal and benefit are clear: to elicit the best possible outcome for a given task (through prompts) and to maximize the efficiency of the preferred AI tool. After all, the efficacy of AI applications hinges on how users articulate their requests.

Foto von vier valantic-Kollegen, die an der Office-Bar eine Kaffee-Pause machen.

No-code and low-code platforms: catalysts for digital transformation

Leveraging technology – be it through finetuning the use of AI models with prompts or the implementation of no-code and low-code platforms – holds significant sway in the realm of business. It not only enhances operational efficiency but also empowers companies to swiftly respond to evolving market dynamics.

While utilizing prompts in AI models like ChatGPT is a specialized strategy, no-code and low-code platforms present an alternative avenue for accelerating digital transformation and bolstering competitiveness.

Unlocking the advantages of automated business processes

Automated business processes stand as a linchpin of digital transformation, yet numerous companies continue to rely on manual procedures, impeding their progress. No-code and low-code platforms offer an expedient solution for swiftly crafting digital workflows without extensive coding know-how. This not only empowers non-technical users to autonomously design workflows but also yields savings in time, resources and costs.

In addition, no-code and low-code development platforms provide departments with enhanced flexibility to make adjustments. The adoption of no-code and low-code automation substantially accelerates automation and digitalization initiatives, which gives companies a notable competitive edge.

Case study: digital transformation in Oakland

An impressive illustration of successful integration is the City of Oakland’s transformation project. Leveraging a low-code platform, they developed a modern application in just 16 weeks – a process that would have taken up to 32 weeks using a traditional approach. Oakland recognized the inefficiency of their existing systems and processes, leading them to opt for custom AI-powered solutions.

The result is nothing short of remarkable: The city not only accelerated its processes but also increased their accuracy and effectiveness. Users have found the new app’s user-friendly features easy to navigate. In addition, Oakland is now able to respond swiftly and effectively to urgent requests, which has resulted in heightened customer satisfaction and increased productivity.

Ein glücklicher Kollgege, der am Laptop arbeitet.

Evaluation and future prospects

The McKinsey Global Institute (MGI) affirms that the potential of artificial intelligence surpasses even the historic impact of the steam engine. Moreover, from a global GDP standpoint, AI is projected to contribute an additional 1.2 percentage points annually by 2030.

As AI technologies continue to evolve and their accessibility increases, companies are poised to place greater reliance on AI-powered process management. However, it’s important to note that artificial intelligence will not entirely replace human expertise and judgment. Instead, it’s crucial to foster a robust partnership, ensuring sustained market success in the long term.

Our expertise for your digital transformation

Are you on the path towards AI-driven, automated business processes? We’re here to assist you in your quest for the ideal digital solution for your company.

  • Readiness workshops: We’ll assess your current situation and chart the path to the next stage of digitalization.
  • Expert assistance for all your digital transformation needs
  • Consulting and methodological support for complex business process projects
  • Governance and strategy, defining the right approach for conscious adoption within your organization
  • Assistance in implementing smart solutions, such as MS Power Apps, OutSystems, Salesforce, SAP and more
Hendrik Grahl Portrait

Shape the future with us!


Hendrik Grahl, Solution Architect

Don't miss a thing.
Subscribe to our latest blog articles.