In addition to a deep understanding of technology and many years of industry expertise, there is something else that SAP and valantic have in common: a strong service mindset. It’s a crucial part of the customer experience – and SAP offers numerous options for responding to individual service processes in companies.
The focus: optimal customer service
SAP Service Cloud, SAP Field Service Management and SAP S/4HANA Service: They all sound good, but before we jointly select the optimal solution for your company, the initial situation should be assessed. What is the customer contact like currently? Can your customers provide direct feedback and enter into dialog with your employees?
Here are a few tips on how to improve customer service in your company:
In addition to strategic considerations, valantic also supports you in the technical implementation. How can services be optimized? To answer this question, the integration possibilities of the SAP solution into the existing system landscape and into existing processes play a crucial role.
Tailored service offerings are a must these days, no question about that. But why opt for holistic customer service with SAP and valantic? How do you as a company but also your end customers benefit from it? Let’s find out together!
What are the advantages of putting your trust in the SAP Gold Partner valantic in the area of services? We have summarized the most important benefits for you:
At the end of the day, it’s all about satisfying customer needs – and SAP’s service solutions make a significant contribution to that. The constant availability of technicians ensures optimum support regardless of location and time. In addition, your end customers benefit from self-service options available at any time as well as 24/7 customer support via digital tools.
The result: fast and open communication – just as customers want and need it.
Thinking about giving SAP and valantic a try? High time to take a closer look at the individual solutions.
What was once called SAP Hybris Service Cloud and then Cloud for Customer is now known as SAP Service Cloud. Behind the term is the central platform for customer requests and service tickets among the SAP Customer Experience Solutions.
Learn more about the SAP Service Cloud
SAP Field Service Management (FSM for short, formerly coresystems) makes field service management much easier. Whether it’s for deployment planning or scheduling: FSM is the ideal service solution for mobile field service.
Learn more about SAP
Do you want to be ahead of the game in the service sector? At valantic, we do too! That’s exactly why we are already working on the topic of augmented reality (AR) as support for technicians. The direct linking of AR, such as 3DQR, with SAP Field Service Management (FSM) ensures a seamless transition from the office to the technicians. This means that technical teams can …
The advantages of integrating AR into SAP FSM are obvious:
The SAP S/4HANA Service solution is an integral part of S/4HANA and the S/4HANA Cloud. It integrates seamlessly with a wide range of SAP processes to deliver an excellent customized service experience.