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Built on experience. Rethought for the future.

Pappas Holding GmbH

Over the past ten years, Pappas’ digital platform has continuously evolved. The latest technology upgrade offered an opportunity to modernize what had already proven successful. Together with valantic, Pappas launched a Pimcore-based platform that combines intelligent integration, a modern customer experience, and a scalable multi-tenant architecture.

A silver Mercedes-Benz

The challenge.

Building the future from the past

Ten years of operating the platform provided valuable insights for its next stage of development. The goal was to use this experience to systematically prepare the digital foundation for future requirements.

The existing Pimcore platform had evolved continuously alongside Pappas’ needs. The software upgrade offered the ideal opportunity to fundamentally rethink the information architecture, design, and navigation. The result is a platform that brings together all business areas, from vehicle sales to customer service, while also laying the foundation for international expansion.

Pappas

Pappas

Screenshot of a model page on Pappas's website

Screenshot of the model finder on the Pappas website

Three screenshots of Pappas's website on a cell phone

Experience as the foundation

The solution.

The new platform builds on ten years of experience in successful platform operations. Working closely with Pappas, valantic completely rethought the design, navigation, and architecture from the ground up. The result is an integrated digital platform based on Pimcore that connects all business units. Vehicle models, used cars, locations, and services are seamlessly linked, while the used car marketplace, featuring around 1,000 vehicles, updates prices and availability within minutes.

A custom-built search engine uses structured data to deliver precise results. The multi-tenant architecture provides the foundation for international scalability, with a shared codebase and strict separation between individual tenants.

Screenshot of the Pappas website's home page

Intelligently connected. Ready for the future.

The highlights.

The new platform combines intuitive user guidance with a scalable architecture designed to support long-term growth.

Connected customer experience

Vehicle models, used cars, locations, and employee information are seamlessly connected, creating a consistent and intuitive user experience.

Intelligent vehicle search

A cross-brand model finder and search based on structured data help users find the right vehicle quickly and efficiently.

Scalable platform architecture

The multi-tenant architecture provides a flexible foundation for international expansion and continued growth.

Austria’s leading family-owned automotive retailer

The client.

Pappas is one of the leading automotive retail and service companies in Austria and Hungary. The family-owned business combines international premium brands with comprehensive expertise across the mobility sector.

Its portfolio ranges from passenger cars by Mercedes-Benz, Mercedes-AMG, Maybach, smart, Jeep, Kia, and BYD to commercial vehicles, trucks, municipal and special-purpose vehicles. In addition, Pappas also offers workshop services, classic car expertise through Pappas Classic, and professional vehicle conversions.

Screenshot of the Pappas website showing the location search

Shaping the future together

The collaboration.

Pappas and valantic have been working together since 2007. From the initial design phase through to go-live, both teams collaborated closely in an agile project setup. Regular coordination and short feedback cycles enabled quick decisions and tailored solutions for the different business units.

The Austrian platform went live in November 2025, establishing the foundation for expansion into further markets. Hungary followed in July 2026.

Digital quality built to evolve

The objective.

For decades, Pappas has stood for quality, expertise and customer focus. The digital experience needed to reflect these same standards. The goal was to create a platform that brings together all business areas, from passenger cars and commercial vehicles to after-sales and customer service, in one consistent user experience.

At the same time, the multi-tenant architecture was designed to provide the technological foundation for continued international expansion beyond Austria.

Successful implementation

The results.

With the relaunch, Pappas now has a digital platform that reflects the company’s commitment to quality while providing a strong technological foundation for future growth. The new setup improves performance, simplifies ongoing development, and supports international expansion.

Key results

Future-ready platform

Complete Pimcore relaunch with a new codebase

Consistent customer experience

Seamless integration of relevant content, services and business areas

Improved performance

Significantly improved Core Web Vitals

Successful rollout

Platforms live in Austria and Hungary

International scalability

Shared codebase with strict tenant separation across billing, servers, and deployment

Three screenshots of Pappas's website

Ready for the next step

After the successful go-live in Austria, Hungary followed as the second market. Pappas and valantic continue to develop the platform together, ensuring it evolves in line with changing business and customer needs. valantic also supports Pappas with content management, SEO, copywriting, and performance marketing.

Barbara Stäbler von Pappas

Barbara Macheiner
Online Marketing Coordinator at Pappas Holding GmbH

A project of this magnitude can only succeed with a long-term partner who understands the technology, our user needs and business goals in equal measure. valantic supported us throughout the entire project with a high level of professionalism, dedication, and an exceptional commitment to quality. Together, we have laid the foundation for our digital future.

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Portrait Zita Pötzelsberger

Zita Pötzelsberger

Client Service Director

valantic Austria

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  • Two valantic Austria employees who work in digital marketing.
  • Three people are sitting at a table in a brightly lit room and talking. One person is writing in a notebook, another is smiling and the third is partially visible. There are coffee cups and a laptop on the table.
  • A man sits at a desk with a laptop, while a woman stands next to a whiteboard with sticky notes and writes. The scene appears to be set in a modern office.
  • valantic Austria employee explains a project in Consulting & Strategy to a colleague.
  • Photo of a young valantic Austria employee taking notes on a glass wall during an SEO workshop.
  • Two valantic Austria employees who work in digital marketing.
  • Three people are sitting at a table in a brightly lit room and talking. One person is writing in a notebook, another is smiling and the third is partially visible. There are coffee cups and a laptop on the table.
  • A man sits at a desk with a laptop, while a woman stands next to a whiteboard with sticky notes and writes. The scene appears to be set in a modern office.
  • valantic Austria employee explains a project in Consulting & Strategy to a colleague.
  • Photo of a young valantic Austria employee taking notes on a glass wall during an SEO workshop.
  • 4 valantic Austria employees gathered around a laptop comparing CMS.
  • Three colleagues celebrate success in a modern office environment. Two people give each other a high-five while another person claps nearby.
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  • 4 valantic Austria employees gathered around a laptop comparing CMS.
  • Three colleagues celebrate success in a modern office environment. Two people give each other a high-five while another person claps nearby.
  • Two valantic employees discuss a selection of influencers and content creators.
  • Top view of a modern meeting room with orange chairs.
  • valantic Austria employee working on a CRO audit for a customer at a standing desk.
  • 4 valantic Austria employees gathered around a laptop comparing CMS.
  • Three colleagues celebrate success in a modern office environment. Two people give each other a high-five while another person claps nearby.
  • Two valantic employees discuss a selection of influencers and content creators.
  • Top view of a modern meeting room with orange chairs.
  • valantic Austria employee working on a CRO audit for a customer at a standing desk.