A customer journey refers to the individual cycles that customers run through before they decide to purchase a product. From the point of view of marketing, the customer journey includes all of a consumer’s touchpoints with a brand, a product or a service. These include not only the direct interaction points between customers and companies (advertisement, advertising spot, website, etc.), but also indirect contact points where the opinion of third parties about a brand, product or service is obtained (evaluation portals, user forums, blogs, etc.). A deep understanding of the entire customer journey is the basic requirement for customer-oriented marketing and sales orientation. valantic helps companies optimize their customers’ customer journey.
Companies are confronted with the challenge that customers are “locked out” due to corona crisis. Here are 6 tips that will help you on being successful nevertheless.
When is the customer experience good, when bad? Does only the first impression matter or does the experience arise from the total of all positive and negative experiences that a customer has with a company? What influences our perception?
How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap.