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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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CDP Implementation

Customer Experience March 2, 2023

CDP-Implementation: Specification

The blog series on CDP implementation provides a detailed overview of the specific project stages. In the first post, we already clarified what is important before the start of the project, which roles are relevant and which experts should definitely be on the team. Now comes stage two: the specification.

CDP-Implementation: Specification
CDP Implementation

Customer Experience March 1, 2023

CDP implementation: organization & requirements

In our blog series on CDP implementation, we explain the key project phases: from organization to go-live.

CDP implementation: organization & requirements
Picture of two people shaking hands, next to them a woman with a laptop in the server room and a person typing on a laptop, valantic SAP Application Management Services (AMS)

SAP Services January 4, 2023

SAP Application Management Services (AMS) free up resources for strategic IT projects

Managing day-to-day business and digital transformation at the same time – with valantic’s SAP Application Management Services (AMS), customers benefit from efficient system operation and have the freedom to advance digitalization with SAP S/4HANA.

SAP Application Management Services (AMS) free up resources for strategic IT projects
Picture of an industrial and plant mechanic | Success Story SCHÜTZ SAP S/4HANA Migration

Supply Chain Management & Logistics December 15, 2022

Shortage of skilled workers in mechanical and plant engineering

The shortage of skilled workers and engineers has reached a historic peak, and mechanical and plant engineering companies in particular are suffering from this shortage. The pressure on industry is not likely to decrease in the future either. So what can companies do about this?

Shortage of skilled workers in mechanical and plant engineering
People in conversation; Product Lifecycle Management from valantic

SAP Services December 12, 2022

Successfully standardize in SAP rollouts

In international S/4HANA transformations companies can use templates for the SAP rollout to scale the standardization and harmonization of their global processes, assuming that they take to heart 3 crucial principles.

Successfully standardize in SAP rollouts
Person in Arbeitskleidung nutzt ein Tablet in einer industriellen Umgebung mit Maschinen.

SAP Asset Lifecycle Management December 9, 2022

Maintenance 4.0: Key trends and developments 

Maintenance 4.0 is completely transforming the data-driven industrial landscape: Explore how digital twins, connected value creation networks, data science, and predictive maintenance are shaping the future of maintenance, making it smarter, more efficient, and more cost-effective!

Maintenance 4.0: Key trends and developments 
Working late in a small office

Supply Chain Management & Logistics December 8, 2022

VDA 6.3 process analyses as a basis for increasing added value

Johannes Michel is Logistics Management Consultant at valantic and provides some insight into auditing, in the automotive industry and elsewhere. In the interview, he talks about the benefits and challenges of auditing according to the VDA 6.3 standard.

VDA 6.3 process analyses as a basis for increasing added value
Image of Giulia Vaccaro, Cyber Researcher in Cyber Security at valantic

#valanticworld December 6, 2022

Cybersecurity on the Darknet – How do I become a Professional Hacker?

Giulia Vaccaro lives in Berlin and has been a part of the valantic team since September 2022. In an interview, she takes us along on her journey to becoming a professional hacker and tells us what the latest cyber security trends are.

Cybersecurity on the Darknet – How do I become a Professional Hacker?
Picture of Sascha Ulbrich, SAP CX Solutions Architect and Data Scientist at valantic, next to him the SAP logo and a laptop | Five Questions about SAP CDP for a MarTech Architect Consultant

Customer Experience November 24, 2022

Five Questions about SAP CDP for a MarTech Architect Consultant

In the jungle of marketing technologies, customer data platforms play a major role. One of them is SAP CDC. We asked the expert and MarTech consultant Sascha 5 questions about the tool. What can it do, for who is it suitable and what are its limits?

Five Questions about SAP CDP for a MarTech Architect Consultant
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