Artificial Intelligence

Artificial Intelligence June 17, 2026

Interview: From GenAI to Agentic AI – What Will Make the Difference in 2026

How do companies make the transition from GenAI pilot projects to the value-adding use of agentic AI? In this interview, Sarina Hermann, Principal Consultant CX, addresses common misconceptions and explains how to successfully move toward the effective use of AI.

Artificial Intelligence June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Artificial Intelligence June 9, 2026

SAP Sapphire 2026 – the way into the Autonomous Enterprise

SAP Sapphire 2026 marks the mindshift from assistant to agent: In the Autonomous Enterprise, Joule Assistants orchestrate networked agents that perform routine work independently across SAP and non-SAP systems. They are based on Joule Work and Joule Studio, the SAP Business Data Cloud and the Business AI Platform - provided that the data, cloud setup and culture are in sync.

Artificial Intelligence June 4, 2026

Digital Payment in Agentic Commerce: AI buys – who pays?

Agentic AI changes who clicks on "Pay". For merchants and payment service providers, this means that for the first time, the checkout has to deal with someone who is neither human nor a traditional interface. What role does digital payment play in agentic commerce and how will payment services become future-proof?

Artificial Intelligence May 28, 2026

How AI agents solve business problems

The DSAG Hackathon 2026 with valantic in Hamburg demonstrated how AI agents can efficiently automate real-world business processes in service, logistics, and the supply chain. Using the valantic Agent Framework, students and young professionals developed multimodal AI agents that combine speech and text and can be integrated directly into related processes in SAP.

Artificial Intelligence May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

Artificial Intelligence April 28, 2026

Adobe Summit 2026: When AI stops assisting – and starts acting

The age of AI as a tool is over. What Adobe presented in Las Vegas are systems that understand goals, develop plans and execute processes autonomously. For us at valantic, the Adobe Summit 2026 was therefore less of a product fair than a preview of the decisions that companies will have to make in the next 12 to 18 months.

Artificial Intelligence April 16, 2026

Agentic AI Use Case: How a Data Agent creates the basis for Digital Commerce

Together with ZEG and Pimcore, valantic realized an Agentic AI use case in which AI automatically structures product data and makes it usable. Why clean data, governance and controllable processes are crucial for Agentic AI and how AI data management creates the basis for digital sales channels: In this interview, the project participants share their insights.

Artificial Intelligence April 7, 2026

Process Orchestration: Why Telcos Need to Act Now

40% lower operating costs, faster service delivery and satisfied customers: This blog shows why process orchestration is business-critical for telecommunications companies and how they can achieve measurable business value with structured end-to-end control.