Holistic Customer Service Redefined

SAP Intelligent Service Cloud

In addition to deep technological expertise and solid industry know-how, there is something else that connects SAP and valantic: the commitment to excellent service. With the SAP Intelligent Service Cloud, companies can optimize individual service processes and elevate their customer support to the next level.

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What ist SAP Service Cloud?
Benefits of SAP Service Cloud
Features
Exploration Session
Contact

Customer Service – Making the Real Difference

Before we define the best solution for your company together, we ask the most important questions:

How does customer interaction currently work?
Can your customers provide feedback and directly communicate with your employees?

Use these tips to sustainably improve service in your company:

Understand your customers – Familiarize yourself with their needs and expectations.
Think cross-departmental – Seamless processes benefit customer service.
Offer flexible solutions – Personalized offerings make all the difference.
Listen carefully – Customer feedback is invaluable.
Leverage the right tools – Empower your team with modern technology.

valantic supports not only strategic considerations but also technical implementation. A key focus is integrating the SAP Service Cloud into your existing system landscape.

What is the SAP Service Cloud?

The SAP Service Cloud is a cloud-based solution designed for fast and efficient service team operations. Businesses benefit from personalized customer solutions, AI-driven processes, and seamless integrations into existing systems. Customer issues can be resolved more quickly, leading to sustainably higher satisfaction.

What is the SAP Intelligent Service Cloud (V2)?

The SAP Intelligent Service Cloud (V2) takes service excellence to a new level. It features a microservices-based architecture, providing greater flexibility, high performance, and AI-powered functionalities, including:

Automated ticket categorization
Personalized recommendations
Process optimization through AI

With every new version, the platform evolves to help companies strengthen customer relationships sustainably.

What are the benefits of the SAP Service Cloud?

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Benefits for Service Teams

Happy customers – Deliver personalized and tailored service.
Transparency – Leverage real-time information for better decision-making.
Optimized workflows – Save time and costs through seamless integration with SAP S/4HANA or SAP ERP.
Omnichannel service – Connect with customers across all channels.
Gamification – Boost motivation among your service teams.

Additional Benefits of the Intelligent Service Cloud (V2)

Guidance in case management

Structured service with intelligent support.

360° customer view

All relevant information at a glance.

Modern user interface

Intuitive work environment for service employees.

AI for efficiency

Automation and smart recommendations.

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Benefits for Customers

Ultimately, the satisfaction of your customers is what matters most. With the SAP Service Cloud, they benefit from:

24/7 availability – Support anytime, anywhere.
Fast communication – Tailored to the customer’s preferences.
Self-service options – Direct and simple problem-solving.
Omnichannel experience – Seamless communication across all channels.

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Benefits for IT Teams

The SAP Intelligent Service Cloud (V2) also offers compelling advantages for IT professionals:

Cloud-native architecture – Ensures high scalability and future-proof solutions.
Performance – Advanced technologies for fast updates and near-zero downtime.
Flexibility – Expansions possible with low-code and no-code tools.
Centralized admin tools – Simplified operation and configuration.

Features of the SAP Service Cloud

Key functionalities at a glance:

Omnichannel support

Unified customer service across various channels.

Low- and high-touch customer service

From self-service options to managing complex issues.

Intelligent ticket management

Automatic ticket creation and AI-powered solutions.

Service contracts

Transparent management of warranties and maintenance plans.

Knowledge databases

Centralized information for efficient solutions.

Measurability

Dashboards with relevant KPIs for optimum control.

Deep dive with our Exploration Session

Are you looking to optimize your customer service and elevate the customer experience to a new level? Join us as we dive deeper into the world of SAP Intelligent Service Cloud (V2)!

In our Exploration Session, we’ll explore the benefits and new features with a focus on the unique look-and-feel. Additionally, we’ll review the planned roadmap features and clarify the technical requirements.

For the session, you can select relevant cases from our “Demo Menu” that we’ll examine in detail during the meeting. Building on this, we offer Deep Dive Sessions for customer-specific detailed analysis, which can be booked as an upgrade to the basic package.

Inquire your Exploration Session