valantic presents: customer engagement via CX automation

Action-driven CX with Zenloop

Zenloop excels in intelligent customer engagement, born from an in-house solution of an e-commerce giant in 2017. This qualitative approach, proven internally, evolved into a market-established SaaS service, defining itself as an action-driven CX automation platform.

Image of two businessmen looking at a tablet in an office

Zenloop knows about the power of customers

Customer Feedback –
a key element

Customer feedback is one of the key disciplines in the “digital now”, where a clear differentiation between the old world and the new cosmos becomes apparent. Since measuring customer satisfaction can be a complex undertaking, Zenloop has taken on the task of making this elementary aspect of a customer loyalty strategy as bite-sized as possible for e-commerce companies. And we think: successfully so!

With Zenloop, winning back or retaining customers is easy.

Zenloop helps you find out about the customer perspective based on quantitative and qualitative feedback. And it does this in multiple ways – across all touchpoints along the customer journey. The fact that this happens automatically and with the help of artificial intelligence is almost the expected baseline of technology.