valantic presents: customer engagement via CX automation
Zenloop excels in intelligent customer engagement, born from an in-house solution of an e-commerce giant in 2017. This qualitative approach, proven internally, evolved into a market-established SaaS service, defining itself as an action-driven CX automation platform.
Customer feedback is one of the key disciplines in the “digital now”, where a clear differentiation between the old world and the new cosmos becomes apparent. Since measuring customer satisfaction can be a complex undertaking, Zenloop has taken on the task of making this elementary aspect of a customer loyalty strategy as bite-sized as possible for e-commerce companies. And we think: successfully so!
Zenloop helps you find out about the customer perspective based on quantitative and qualitative feedback. And it does this in multiple ways – across all touchpoints along the customer journey. The fact that this happens automatically and with the help of artificial intelligence is almost the expected baseline of technology.
Just give us a call!