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Efficient SAP operation with valantic CAM
SAP Application Management Services
With our SAP Application Management Services (AMS), we ensure the professional and efficient operation of SAP applications. Whether in the cloud or on-premises, your systems and solutions are in the best hands with valantic’s CAM team, giving you more freedom to focus on strategic tasks.
Businesses often rely on complex hybrid IT environments to support their operations, which require significant effort to maintain. With increasingly shorter innovation cycles for modern software, IT departments face mounting challenges. On top of this, companies must focus on strategic initiatives and the future-proofing of their systems – such as transitioning to SAP S/4HANA, SAP Cloud ERP, or leveraging Artificial Intelligence.
This is where SAP Application Management Services (AMS) come into play. By outsourcing application maintenance, enhancement, operation, and optimization to external providers, businesses can ease their operational burden. Our valantic CAM team ensures seamless management of cloud, on-premises, and hybrid SAP landscapes with a comprehensive end-to-end service for the entire lifecycle of your SAP applications. For you, this means your systems are in the trusted hands of our experienced experts, freeing up valuable time and resources. The long-standing partnerships we share with many AMS clients are a testament to the reliability and trust in our services.
Content
- 01 Our SAP Application Management Services at a Glance
- 02 Outsource Your SAP Operations – Regain Time and Resources
- 03 Benefits of valantic's SAP Application Management Services
- 04 Comprehensive Service in Accordance with the ITIL Standard
- 05 SAP AMS by valantic: Our Four Service Categories
- 06 Service Level Agreements Create Transparency
- 07 Single Point of Contact
- 08 Access to all of valantic's SAP Expertise
- 09 Your Contact
Our SAP Application Management Services at a Glance
Our valantic CAM team offers a comprehensive portfolio of AMS services, covering all key systems, applications, and modules within SAP environments. These include:
- Digital Core (Retail, Finance, Controlling, Asset Management, MM, SD, PP, PS, PM/CS, QM, WM, HCM, …)
- SAP extended (EWM, TM, BI, CAR, GTS, BN4L, …)
- SAP Cloud (BTP, CPI, SAC, Ariba, IBP, SuccessFactors, IAM, DMC, SAP CX, …)
- CAM – Cloud Application Management Services
- Archiving Service
- Authorization Management
- Monitoring
- Performance Optimization
- Test Management
- Compliance Service
- SAP Basis Service
- Provider Management
We offer our customers a modular service concept based on a building-block principle. They can select the desired services from our portfolio, resulting in a tailored solution for the management of their systems, which can be flexibly adapted to their needs.
Outsource Your SAP Operations – Regain Time and Resources
We take over the operation of your legacy and new SAP systems and applications, offering comprehensive services across the entire lifecycle.From developing and implementing applications to ensuring they run smoothly, remain up-to-date, and are used to their full potential, we handle every aspect with expertise.
Our experienced team is available around the clock to handle all tasks for efficient SAP operations – professionally, quickly, reliably, and tailored to your specific needs. This approach saves your internal resources and makes maintenance and support costs predictable.
With our structured methodology, we ensure a successful transition to an AMS service model, helping you reduce costs while gaining time for strategic priorities such as your digital agenda, innovations, and transformation projects.
Benefits of valantic's SAP Application Management Services
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Optimization of existing systems
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Proactive problem-solving
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Rapid adaptation to changes
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Cost efficiency
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Improved user experience
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Access to expert knowledge
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Continuous improvement
10 Steps for a Successful Transition to AMS Operations
Discover in our guide the benefits of outsourcing your IT operations to valantic and learn about the steps for a seamless transition to AMS operations.
Download guide now
Download guide now
Comprehensive Service in Accordance with the ITIL Standard
In all our SAP Application Management Services, we follow the best practices of the ITIL Standard Framework (Information Technology Infrastructure Library). At the core of our approach is the value creation for our customers. Our goal is to generate added value for the company by ensuring the seamless interaction of all components and activities within the customer’s organization.
We take care of
Application optimization
Maintenance and support
Security management
Cost optimization
Modernization and migration
Continuous performance monitoring and improvement
Availability management
SAP AMS by valantic: Our Four Service Categories
We take care of unplanned disruptions to ongoing system operation
We handle service requests and support ongoing operations
We take care of changing existing processes and designing and customizing new processes
We act preventively and reduce the causes of unplanned disruptions
Service Level Agreements Create Transparency
Our SAP AMS services are based on service level agreements (SLAs) and therefore on clearly defined agreements regarding the scope and quality of the services commissioned. Topics covered include response and problem-resolution times, availability, and quotation deadlines. The SLAs are organized by categories such as service times and prioritized by urgency. The response and problem-resolution times are classified according to these priority levels. All valantic SLAs can be custom-tailored. This means that service provision is always transparent and comprehensible for both sides – and our application management services are tailored precisely to the requirements of the company in question.
Single Point of Contact
To ensure consistent communication and quick processing, we manage all customer concerns through a single point of contact (SPoC). The single point of contact handles all incoming topics; these are validated, categorized, prioritized, and then processed further by specialist experts. The SPoC can be reached at any time via our IT service management tool or via email or telephone. In addition, each valantic AMS customer has a dedicated service manager. This initial contact person handles active problem management and manages regular service meetings with the different roles within our AMS organization. When managing applications for a customer, the valantic transition methodology ensures that the SAP operating knowledge and service processes required for smooth application operation will be transferred to the AMS organization.
Interaction between Customers and valantic
Our SAP Application Management Services (AMS)
Do you want to learn more about our SAP Application Management Services? Make an appointment for a free, noncommittal consultation now.
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Request appointment
Access to all of valantic's SAP expertise
With around 200 specialists and locations in Germany, Portugal, and India, the valantic SAP AMS organization covers a wide range of SAP topics and modules. In addition, it is closely networked with valantic’s 1,000 SAP experts. valantic’s international SAP team has extensive expertise in SAP projects along the entire value chain for companies in all industries, and it accompanies them from strategy development to implementation to operation. This concentrated knowledge and valantic’s many years of SAP experience benefit customers who use our Application Management Services.
Your Contact
Alexander Groß
Head of SAP Application Management Services
valantic