Blog

Digital Transformation

The digital transformation refers to an ongoing change process grounded in digital technologies. In the narrow sense, digital transformation frequently refers to the change process triggered by digital technologies and customer expectations based on these within a company. The basis of the digital transformation are a digital infrastructure and digital technologies that are developed in ever-faster sequence and thus smooth the path for other new technologies. The essential drivers of the digital transformation are digital infrastructures and applications, as well as the utilization potential based on the digital technologies, for example, digital business models. With its more than 1,100 consultants, valantic specializes in the digital transformation of companies and uses digital technologies to help them achieve greater efficiency and growth.

Bild von valantic Mitarbeitenden im Gespräch

Customer Experience September 16, 2025

Rethinking CRM: How learning systems are revolutionizing customer relationships

CRM today is more than just data management – it's the key to true customer loyalty. Learning systems connect feedback, zero-party data, and interactions into a holistic customer view. Companies that leverage this data create relevant experiences instead of standard communication – and position themselves closer to the customer.

Rethinking CRM: How learning systems are revolutionizing customer relationships
Three people in business attire review documents together at a desk with a laptop and scattered papers, discussing digitalisation trends in insurance within a modern office setting.

Customer Experience September 4, 2025

User research: the key to powerful product experiences

User research plays a crucial role in effective product experience management. This article offers practical examples to help you uncover real user needs and make better decisions through observation, interviews, and smart analyses. Discover how to enhance your product experiences through small, targeted improvements.

User research: the key to powerful product experiences
Group of people in a meeting room

Customer Experience June 26, 2025

How Salesforce Agentforce is transforming businesses: From service to commerce

What if service responded faster and commerce adapted in real time without added complexity? Salesforce Agentforce brings AI agents into your operations, enabling personalized experiences, leaner processes, and more time for what really matters.

How Salesforce Agentforce is transforming businesses: From service to commerce
Shot of office workers in a meeting in a boardroom

Digitalization Services February 18, 2025

New certification: valantic expand their expertise in the field of AWS cloud migration

Cloud technologies enable businesses to quickly adapt their IT infrastructure to changing requirements. With enhanced expertise in the AWS ecosystem, valantic can now provide even better support for their clients’ cloud migration. In our interview, cloud expert Dr. Robert Klimke explains the various benefits.

New certification: valantic expand their expertise in the field of AWS cloud migration
Eine ältere Frau und ein älterer Mann sitzen lächelnd auf einem Sofa und schauen gemeinsam mit einer jüngeren Frau auf einen Laptop.

Customer Experience February 11, 2025

From flipping through pages to scrolling: When catalogs went digital

From traditional catalog browsing to quick clicks in online retail: Find out how eCatalogs and the digital transformation have fundamentally changed shopping habits and what role print media still play today!

From flipping through pages to scrolling: When catalogs went digital
A woman wearing a black sweater and jeans holds a pair of jeans while browsing a stack of folded jeans in a clothing store.

Customer Experience May 14, 2024

From idea to strategy: the conception of a loyalty program

Loyalty programs for success in fashion retail: Find out about strategic approaches to creating a progressive loyalty program in fashion retail in the second part of the blog series.

From idea to strategy: the conception of a loyalty program
Stefan Heins, Managing Director, valantic Division SAP Services

SAP Services May 7, 2024

Cloud-based HR systems: challenges and opportunities

In this interview, Stefan Heins offers valuable insights into the use of cloud technology in HR, discussing the challenges and opportunities it presents. He also shares essential considerations for companies adopting cloud and SaaS solutions in the HR sector.

Cloud-based HR systems: challenges and opportunities
Personen mit Kopfhörern orchestrieren nahtlose Arbeitsabläufe für die digitale Transformation im Servicemanagement.

SAP Asset Lifecycle Management January 23, 2024

Digital transformation in service management with SAP 

Discover how SAP is reshaping service management to meet evolving demands. New pricing models and the need for faster customer service require system adjustments. The S/4HANA Service Module streamlines service workflows, while Field Service Management (FSM) enhances resource efficiency.

Digital transformation in service management with SAP 
The art challenges the technology, and the technology inspires the art

Digitalization Services October 31, 2023

Evolving Application Development: Cloud Native Computing

Explore the Benefits of Cloud Native Computing: Simple, Fast, Cost-Effective. Learn more here.

Evolving Application Development: Cloud Native Computing
1 2 … 5