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Legally Compliant From the First Customer Onwards
TKG Compliance on German Telecommunications Act
Your obligation – our smart solution: Telecommunications surveillance, inventory and traffic data implemented reliably, securely and in compliance with the law.
Service providers are legally obliged to provide authorities with access to certain communication data – from inventory data to traffic data to telecommunications surveillance (lawful interception). The technical and organizational implementation of these requirements is complex and permanently associated with considerable effort.
With our managed service for TKG compliance , we take over these tasks completely for our customers. For more than 25 years , we have been supporting network operators, Internet providers and providers of electronic communications services (traditional telecommunications providers, satellite communications providers, e-mail platform operators and automotive) in the legally compliant implementation of legal requirements.
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TKG Compliance as a Continuous Process
The legal obligations under the Telecommunications Act (TKG) affect numerous operational processes within a service provider.
These include, in particular:
Provision of inventory data
Information on traffic data
Implementation of telecommunications surveillance measures (lawful interception)
Implementation of the automated information procedure
Inquiries from authorities must be legally examined, technically implemented, documented and answered in a timely manner. At the same time, technical systems must be permanently operated, monitored and regularly adapted to new legal requirements. TKG compliance is therefore not a one-time technical implementation, but a permanent operational process.
Our approach: Managed service for TKG compliance
We not only support service providers in the technical implementation of the legal requirements – we take care of the entire operational process. As a managed service provider, we act as a central point of contact for our customers for authorities and are responsible for processing inquiries.
Our service includes, among other things:
- Receipt of official inquiries via ETSI-ESB or e-mail ESB
- Formal review of court decisions
- Queries and coordination with authorities
- technical implementation of the ordered measures
- Audit-proof documentation and auditing
Processing by security-cleared personnel and, if required, in 24/7 operation. As a result, our customers do not have to set up their own organizational structures for processing inquiries from authorities.
Connection to customer systems
For the manual information procedure (MAV) in the area of inventory data and traffic data, our systems are integrated directly into our customers’ infrastructure via API interfaces.
Different systems can be connected, for example:
- CRM systems
- Customer databases
- Traffic data systems
- Network Systems
The required information is automatically determined from the respective systems. Our employees don’t have to manually search for data in our customers’ systems. This process reduces operational effort while improving data protection and process traceability by keeping access to customer systems to a minimum.
Highly secure infrastructure
Our technical infrastructure is operated in an ISO-certified high-security data center. There, we operate our TKG Compliance Platform in a multi-client architecture. This shared service approach enables service providers to implement legal requirements with little effort for their own infrastructure. Our systems and processes are regularly audited by the responsible supervisory authorities – in particular the Federal Network Agency.
24/7 operation and monitoring
Government enquiries can be received at any time and must be processed in due time. Our operation is therefore carried out 24 hours a day, 365 days a year from two geo-redundant locations.
In addition to processing government requests, we also monitor the relevant infrastructure, including:
- Network elements in the field of telecommunications surveillance
- Interfaces for inventory data and traffic data queries
- VPN connections to customers and authorities (SINA network)
- Technical integrations of the information systems
Service Offerings
Our managed service covers all relevant legal requirements that are mandatory for service providers in the context of legal requests from authorities.
Inventory data is basic subscriber information such as name, address or assigned telephone numbers. Law enforcement and security authorities can request this data within the scope of legal powers. We take care of the complete processing of these requests – from receipt to examination to the provision of the data.
Traffic data concerns the use of telecommunications services, such as connection data or IP address assignments. This data plays an important role, especially in criminal investigations. We take care of the complete processing of these requests – from receipt to examination to the provision of the data.
Telecommunications surveillance allows law enforcement agencies to monitor communications in real-time.
Our services include, among others:
- Receipt and review of court orders
- Establishment and implementation of monitoring measures
- Support for tests with the Federal Network Agency
- Monitoring of network elements
- Protocol review and auditing
- Creation and maintenance of the LI security concept
Service providers are obliged to provide authorities with automated access to certain subscriber data. Our systems integrate directly into our customers’ customer databases and enable the legally compliant implementation of this procedure.
For many measures in the context of inventory data, traffic data or telecommunications surveillance requests, service providers can claim compensation under the Judicial Remuneration and Compensation Act (JVEG). On request, we support our customers in processing this settlement vis-à-vis the authorities.
With the E‑Evidence Regulation and IP address storage , authorities will in future be able to secure and retrieve electronic evidence for longer under certain conditions, in accordance with the legal requirements.
Our managed service fully covers these new requirements:
- Integration of processes into your existing infrastructure
- Providing secure traffic data storage for large amounts of data
- Automated, privacy-compliant processing of inquiries
This will also prepare you for future regulatory requirements.
Through our close cooperation with authorities, ministries and industry associations as well as our active participation in regulatory working groups, we are continuously adapting our services to these developments.
TKG compliance without operational burden
With our managed service for TKG compliance , we take over the operational implementation of the legal requirements completely for our customers.
Our customers benefit from:
- Over 25 years of experience in the field of TKG compliance
- 24/7 operation
- security-cleared personnel
- highly secure infrastructure
- proprietary technology platform with ETSI-ESB and e-mail ESB
- Automated integration into customer systems
- Optional support for JVEG billing
This allows service providers to focus on their core business, while we ensure that their legal obligations are reliably met.
