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AI That Truly Transforms Your Business Processes: Autonomous AI Agents for Sales, Marketing, Service, Commerce & More
Agentforce by Salesforce
Welcome to the next evolutionary stage of intelligent business operations. With Agentforce, you embed productive, scalable AI agents directly into your Salesforce environment – enabling better customer experiences, more efficient teams, and real business impact.
What is Agentforce?
beyond chatbots to integrate autonomous, data-driven AI agents directly into your sales, service, and commerce processes.
These agents operate 24/7, make decisions based on your CRM data, trigger actions, and measurably reduce the workload on your teams.
Key pillars:
- Security & Governance (Einstein Trust Layer)
- Data Intelligence (Data Cloud)
- 360° Customer View (CRM 360)
Why Agentforce with valantic?
With over 100 CRM and AI projects, valantic is one of the most experienced Salesforce partners in Europe.
Agentforce is more than just technology – it represents a strategic shift. This is where valantic comes in: As a long-standing Salesforce partner with deep expertise in customer experience, automation, and AI integration, we support companies not only in implementing Agentforce technically, but also in embedding it sustainably within their organization.
Our strengths:
- Salesforce expertise across Sales, Service, Marketing & Commerce
- Hands-on agent development & system integration
- Industry-specific focus with a rich use case library
- Agile project methodology & change enablement
- GDPR-compliant operations & enterprise-grade IT security
Whitepaper: Salesforce Agentforce – A New Era of AI-Driven Business Processes
Welcome to the world of Salesforce Agentforce! Discover how companies use Salesforce Agentforce to automate processes, exceed customer expectations, and increase efficiency, including practical examples, ROI potentials, and a step-by-step…
Download now
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AI-Powered Service Agent Starter Packages
From the First Use Case to a Fully Integrated Solution
Agentforce brings artificial intelligence into your customer service – quickly, at scale, and with measurable results. Built on Salesforce Service Cloud and Einstein AI, we automate service processes where it matters most: driving efficiency, reducing costs, and increasing customer satisfaction.
Our Agentforce packages provide a tailored starting point – from your first AI use case to a fully integrated solution.
Our Packages at a Glance*
*Packages require certain existing systems and processes to be in place.
Foundation: Basic AI Enablement
| Scope of Services: | Typical Use Cases: |
|---|---|
| AI Readiness & Configuration | Automated Email Summaries |
| Automated Processes | AI-powered Service Replies |
| Automated Service Replies | Automated Case Classification |
| Knowledge Management & Copilot | Article Recommendations for Support Agents |
| AI-Training & Enablement |
Growth: Advanced AI Automation
| Scope of Services: | Additional Use Cases: |
|---|---|
| All services from AI Foundation | Service Agents for Repetetive Inquiries |
| Use Case Development | Custom AI Prompt Templates |
| AI-powered Interactions | AI-powered Chat Recos |
| Advanced AI Training | Next Best Actions for Service Agents |
| Creating & optimizing custom prompt templates | |
| Troubleshooting & continous improvement |
Enterprise: Customized AI Integration
| Scope of Services: | Expanded Use Cases: |
|---|---|
| All services from AI Foundation + AI Growth | AI-powered Voice Support |
| Enhancements for Max. Flexibility | Automated Warranty Claim Processing |
| Expanded Use Cases & Automation | Dynamic Escalation Management |
| Integration & Reporting | Personalized Customer Interactions through Integration of External Data Sources |
| Advanced AI Application | |
| More Advanced AI Training | |
| Intergation of External Data Sources for Personalized Interactions | |
| AI-powered Decision-Making in Complex Processes |
Agentforce in Practice – What Your Solution Could Look Like
Our industry- and product-specific examples show the versatility of Agentforce – from automated customer service processes to specialized AI agents for concrete use cases.
Customer proximity that scales – through smart sales support.
- Lead Agent: Automatically qualifies prospects and only passes on “sales-ready” leads to the sales team.
- Sales Coach Agent: Provides context-based recommendations on arguments, discounts, and product recommendations.
- Campaign Agent: Individually controls content and analyzes the behavior of the target group in real time.
- First-level agent: Responds to standard inquiries around the clock across all channels.
- Telephone pre-qualifier: Records concerns before the call and optimally prepares the handover to human employees.
- SLA monitor: Monitors service level deadlines and automatically escalates critical processes.
- Personal shopping agent: Provides product recommendations based on behavior, interests, and shopping carts.
- Buyer agent (B2B): Identifies replacement needs, analyzes inventory data, and creates order suggestions.
- Omnichannel agent: Links shop, app, and POS systems for a consistent customer experience.
- Points Agent (“Earn & Burn”): Provides information about current point balances and displays relevant reward options.
- Loyalty Coach Agent: Provides recommendations on how to make better use of bonus programs.
- Reactivation Agent: Identifies inactive customers and automatically triggers appropriate recovery campaigns.
- Buyer Agent: Identifies regularly needed products, checks inventory levels, and automatically initiates reorders.
- Lead scoring agent: Analyzes CRM data, website interactions, and past purchases to provide sales teams with qualified leads.
- Product information agent: Answers technical questions about product ranges, variants, delivery times, or availability—around the clock.
- Added value: Faster response to customer needs, less manual effort, more reliable ordering cycles.
- Personal Shopping Agent: Provides product recommendations based on search behavior, purchase history, and contextual data (e.g., stock availability).
- Cart Abandonment Agent: Detects interrupted purchase processes and sends appropriate reminders or incentives for conversion.
- Customer Service Agent: Handles inquiries about delivery status, returns, or payments directly via chat or email—integrated into CRM.
- Added value: Higher conversion rate, lower abandonment rates, lower service costs.
- Reservation agent: Books available tables or appointments, suggests alternatives in case of bottlenecks, and sends confirmations.
- Event agent: Automatically informs guests about special promotions, new menus, or events.
- Cross-selling agent: Offers additional options such as aperitifs, menu upgrades, or voucher sales during the booking process.
- Added value: Better capacity utilization, higher average sales, seamless guest experience.
As you can see: Every agent can be tailored to your industry-specific processes – whether in commerce, manufacturing, hospitality, or business services. Together, we’ll develop agent solutions that deliver real value.
Agentforce Resource Center
Discover how artificial intelligence takes customer service to the next level. In our Agentforce Resource Center, you’ll find valuable insights, hands-on strategies, and our exclusive whitepaper. Learn how Salesforce Agentforce optimizes processes through intelligent automation, increases efficiency, and enhances customer interactions.
Blog · June 5, 2025
Agentforce from Salesforce: An overview of the AI revolution in the business
While many companies are still experimenting with isolated chatbot solutions, Salesforce takes a decisive step forward with Agentforce: The platform seamlessly integrates AI agents into service, sales, and commerce enabling efficient, data-driven business processes.
Agentforce from Salesforce: An overview of the AI revolution in the business
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White paper: Salesforce Agentforce: A New Era of AI-Driven Business Processes
Welcome to the world of Salesforce Agentforce! Learn how companies automate processes, outperform customer expectations and increase efficiency with Salesforce Agentforce, including practical examples, ROI potentials and a step-by-step roadmap.
White paper: Salesforce Agentforce: A New Era of AI-Driven Business Processes
Blog · June 3, 2025
What are AI agents – and why are they more than just chatbots?
In a time when automation and digitalization are becoming increasingly important, many companies initially think of traditional chatbots when it comes to AI-driven customer interactions. However, it quickly becomes clear that these chatbots often offer only limited value.
What are AI agents – and why are they more than just chatbots?Get in touch now!
Do you have questions about Agentforce, want to start a pilot project, or simply find out whether the solution is a good fit for your company?
We look forward to hearing from you – no obligation.
Maraike Rippe
Senior Manager Customer Engagement
valantic