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Creating Personalized Customer Experiences

Adobe Experience Cloud

The Adobe Experience Cloud unifies marketing, data, content, and commerce technologies into a comprehensive Customer Experience Platform that enables companies to manage seamless digital experiences. Brands can create consistent, personalized interactions—from initial awareness to long-term customer loyalty.

With valantic, companies gain a partner who not only implements the Adobe Experience Cloud technologically, but also develops it strategically into a central engine for digital marketing with Adobe. Our mission is to design data-driven customer journeys, optimize content workflows, and intelligently orchestrate cross-channel experiences.

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Adobe Experience Cloud - Solutions That Drive Your Digital Growth

The Adobe Experience Cloud offers a powerful ecosystem of applications that can be flexibly combined or used independently. For companies, this means maximum freedom in shaping digital experiences.

The platform is structured into three core areas—Content & Commerce, Analytics & Data Intelligence, and Personalization & Customer Journeys. Together, these solutions help organizations better understand their audiences, deliver relevant content, and orchestrate cross-channel experiences that generate lasting impact.

Content, Commerce, and Efficient Workflows

Create high-quality digital content and publish it across multiple channels – from websites to e-commerce platforms to mobile apps. Combined with scalable commerce solutions and automated workflows, you can deliver a consistent, compelling brand experience across the entire customer journey. This boosts customer loyalty and increases conversion rates.

Data Intelligence & Audience Understanding

Deliver personalized customer experiences – via automated campaigns, targeted messaging, or intelligent lead nurturing. With solutions like Adobe Journey Optimizer (B2B Edition) and Adobe Marketo Engage, you can improve your B2B marketing processes: from segmentation to lead scoring and nurturing. AI-powered content and automation help you reach your audience with the right messages at the right time.

Customer Journey & Personalization

Adobe Experience Cloud supports you with advanced tools for data collection and analysis. You gain deep insights into your target audiences’ behavior and can implement marketing initiatives in a targeted and efficient way. With Adobe Customer Journey Analytics, real-time data from multiple channels can be evaluated centrally – visually and intuitively, delivering valuable insights to optimize the customer experience.

All Adobe Experience Cloud Products

Adobe Experience Plattform Overview

Content, Commerce, and Efficient Workflows

  • Adobe Commerce
  • Adobe Experience Manager (CMS)
  • Adobe Experience Manager Assets (DAM)
  • Adobe GenStudio (AI Content Supply Chain)
  • Adobe Mix Modeler (AI Marketing Budget Modeling)

Data Intelligence & Audience Understanding

  • Adobe Analytics (Web Analytics)
  • Adobe Customer Journey Analytics (Omnichannel Analytics)
  • Adobe Product Analytics (In-product Analytics)
  • Adobe Real-Time CDP (Customer Data Platform)
  • Adobe Audience Manager (Segmentation)
  • Adobe Workfront (Project Management)

Customer Journey & Personalization

The Central Foundation for Personalized Customer Experiences

Adobe Experience Platform

The Adobe Experience Platform is the technological foundation for seamless, data-driven customer experiences. As a central data hub, it unifies information from different sources and delivers it in real-time – for consistent user engagement across all channels. With modern generative AI technologies, the platform enables not only intelligent content management but also highly personalized interactions along the entire customer journey.

Real-World Use Cases of Adobe Experience Cloud for Your Business

With its flexible modules, Adobe Experience Cloud offers tailored solutions for companies’ specific business needs. Whether starting out, expanding, or scaling – Adobe provides the right technologies to effectively integrate digital solutions into existing systems. Two especially relevant use cases are personalization and B2B marketing.

Personalization

Today’s customers expect more than just a good product – they seek personalized, relevant, and consistent interactions. Personalization is therefore key to trust, customer loyalty, and brand affinity. With the right tools, you can create scalable, data-driven experiences tailored to where your target audience is. Adobe Experience Cloud helps you meet these expectations with precision and efficiency

Learn more about Personalization with Adobe

B2B Marketing

In B2B marketing, the quality of interaction is crucial for sales success. Adobe gives you access to real-time data, comprehensive customer profiles, and AI-driven automations that simplify and optimize your processes. This lets you create a digital customer journey that seamlessly aligns with your sales efforts – delivering real, measurable results.

Learn more about B2B Marketing with Adobe

Our customer references

PIK Logo weiß
businessman working on digital tablet while sitting

PIK AG: B2B Shop Boost with Adobe Commerce & Hyvä

Learn more
PIK AG: B2B Shop Boost with Adobe Commerce & Hyvä
Liebherr Logo white
Woman by the open fridge

Enhanced Performance for LIEBHERR-Hausgeräte with Adobe’s Composable Commerce Architecture

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Enhanced Performance for LIEBHERR-Hausgeräte with Adobe’s Composable Commerce Architecture
Triflex Logo white
A Triflex specialist for floor coating on an industrial site

MyTriflex: B2B customer portal with SAP integration and self-service functions

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MyTriflex: B2B customer portal with SAP integration and self-service functions

Complete service – from strategy to support

valantic – your Gold Adobe Experience Cloud Partner

Our services at a glance

  • Strategic consulting: Needs analysis, tool comparison, potential check, and optimal system selection
  • Professional implementation: Design, technical implementation, and setup of your individual Adobe architecture
  • Seamless connection: Customized interfaces and smooth data and process flow
  • Continuous development: Performance optimization and constant evolution of your Adobe platforms
  • Knowledge transfer and support: Intensive training for your teams and reliable all-round support
Adobe Solutions Partner Badge Gold

Request consultation now

If you are interested in one or more Adobe Experience Cloud products, please contact us. We will find the right product bundle for you.

Hartwig Göttlicher

Hartwig Göttlicher

Head of Business Development

valantic

Adobe Experience Cloud (FAQ)