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CX strategy
AI-Powered Digital Customer Experience Strategy
We create AI-powered digital experiences for your customers – in B2B, B2C or D2C environments. All based on a 360-degree digital customer experience strategy enhanced by artificial intelligence, including predictive analytics, generative AI personalization, and real time conversation tool to drive data driven loyalty and efficiency.
Full-service customer experience is in our DNA
Our hearts beat wherever and whenever your customers need to be digitally inspired —powered by AI for hyper-personalized, real-time engagement. We tailor our services to the respective customer journey and individual touchpoints – across different media, of course—using AI-driven predictive analytics to anticipate needs and deliver seamless interactions.
This is exactly why our valantic crew develops AI-enhanced, customized strategies and holistic CX strategy frameworks. Data-driven and measurable, always with an eye on the essential KPIs, infused with machine learning for deeper behavioral insights and generative AI for innovative personalization. With many years of know-how, a deep understanding of data, processes, and AI-optimized online customer experiences, we turn complexity into connection.
In a nutshell: We create AI-powered digital experiences for your customers—in B2B, B2C, or D2C environments. All based on a 360-degree digital customer experience strategy that leverages artificial intelligence for smarter, faster, and more impactful journeys.
360-Degree Customer Experience Consulting with AI Integration
Full-service customer experience is our DNA. We develop AI-driven tailor-made strategies and holistic CX strategy frameworks that are data-driven and measurable. Our expertise in AI-powered analyzing customer behavior and optimizing customer interactions allows us to create seamless and personalized customer experiences. By utilizing advanced AI-enhanced analytic tools and methods such as customer journey mapping and persona development, we understand and enhance your customers’ touchpoints.
Discover our AI-driven consulting for a seamless customer experience from a 360-degree perspective, aimed at increasing your customer loyalty and satisfaction.
Our 360° CX strategy consulting
Customer Experience Technology: AI-Enabled Platforms
As a technology company, we develop CX solutions and software in Europe and remotely. Our core competencies lie in the implementation and customization of leading AI-powered core technologies such as SAP, Pimcore, Adobe Commerce, Salesforce, and many more.
We assist companies in accelerating their digital transformation through the integration of AI enabled platforms that genuinely enhance the customer experience – from predictive analytics and real-time personalization to autonomous decision-making. Our solutions are designed to be scalable, future-proof, and AI-optimized, so you always meet the demands of your market.
Discover how our AI-enabled technology expertise can transform your business.
UX and UI: Data-Driven Design Meets AI Creativity
Design means understanding the needs of your customers. In our approach, we combine data-driven design with AI creativety and human innovation to develop scribbles and AI-generated mockups that lead to compelling multi-device interaction and motion designs and adaptive, personalized interfaces.
Our designers work closely with development teams to ensure that every element of the user interface is not only visually appealing but also functional, intuitive and AI enhanced for real-time personalization. We use user testing, feedback loops and generative AI tools to continuously improve and adapt our designs.
Let our AI-powerd visual masterpieces convince you, differentiating your brand and delighting your users.
Future of Sales: AI-Driven Digital Optimization
The future of sales is digital, and our AI-Driven Digital Optimization concept—powered by the ‘Future of Sales’ framework—is geared towards addressing the changed expectations and requirements in the B2B environment. We use digital channels and cutting-edge technologies to optimize sales processes and implement AI-driven digital sales strategies that enable scalability, hyper-automation, and intelligent decision-making.
Our solutions include the automation of sales processes through AI and machine learning, such as predictive lead scoring, conversational AI for customer engagement, and data-driven personalization—making sales more efficient, effective, and consumer-centric. By understanding the latest trends—like the shift to 80% digital B2B interactions by 2025 and declining trust in traditional salespeople—we help companies adapt to the rapidly changing landscape with AI-optimized revenue growth.
Discover our innovative approaches to AI-driven digital optimization for your sales strategy and unlock sustainable revenue increases.”
Insights and Case Studies
Blog · December 3, 2024
The Global Influence of AI on User Experience
Design Efficiency through AI is revolutionizing the field of UX/UI design, offering tools that assist designers in becoming more productive and innovative while maintaining a human-centric approach.
The Global Influence of AI on User Experience
Blog · February 8, 2024
Applications and Potentials of AI in Customer Experience
Sarina Hermann, Lead Consultant Digital Business, discusses the transformative power of AI in customer experience in an interview. She provides insights into the potentials and challenges of AI deployment in CX and the critical basics that are indispensable for a purposeful AI implementation.
Applications and Potentials of AI in Customer Experience
Case Study
V-ZUG AI Assistant: Smart Product Guidance for a Seamless Customer Journey
V-ZUG's AI Assistant, an AI-powered RAG chatbot, provides 24/7 product consultation, thereby optimizing the customer journey. With 9,000 interactions in nine months and only 0.6% negative feedback on responses, it relieves support and sets new standards in digital customer interaction.
V-ZUG AI Assistant: Smart Product Guidance for a Seamless Customer JourneyOur AI-CX Experts
FAQ
A Customer Experience (CX) strategy is a deliberate plan designed by a business to enhance how customers perceive, interact with, and feel about its brand, products, and services across all touchpoints and throughout the entire customer journey. It focuses on creating positive, meaningful, and consistent experiences that build trust, loyalty, and advocacy.
- Increased Customer Loyalty: Satisfied customers are more likely to return and recommend the brand to others.
- Differentiation: In competitive markets, exceptional customer experience can set a brand apart.
- Revenue Growth: Happy customers tend to spend more and stay loyal longer.
- Brand Reputation: Positive experiences strengthen the brand’s image and build trust.
A well-designed CX strategy focuses on not just meeting customer needs but exceeding their expectations, turning customers into lifelong advocates for the brand.
Measuring customer experience (CX) involves collecting data on how customers perceive and interact with your brand. This can be done by Customer Surveys, Customer Feedback, Behavioral Analytics etc.