Driving digital Innovation

Fidelidade: Unlocking Digital Transformation in Insurance

In the dynamic DACH region, insurance companies are adopting customer-focused strategies. German insurers face a challenge blending tradition with innovation. Fidelidade, a Portuguese insurance leader, tackled similar hurdles using the OutSystems platform, swiftly adapting to evolving needs while integrating seamlessly with existing systems.

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The Fidelidade Advantage

By leveraging valantic’s low-code expertise and OutSystems’ technology, Fidelidade leads digital transformation in insurance, seamlessly merging innovation with their core values of dimension, stability, and credibility. Solutions like AutoDigital enhance both customer satisfaction and operational efficiency.

Device | Fidelidade: Unlocking Digital Transformation in Insurance

The Challenge

The insurance sector is at a pivotal point, needing to shift from traditional methods to innovative, customer-centric approaches. Insurers worldwide must balance their rich tradition with the demands of modernization.

Mobile App | Fidelidade: Unlocking Digital Transformation in Insurance

The Solution

Fidelidade’s AutoDigital offers a seamless, personalized car insurance experience, integrating advanced technology with user-friendly service. It showcases how digital innovation through low-code enhances customer satisfaction and operational efficiency. valantic’s partnership with Fidelidade, using the OutSystems platform, exemplifies this transformation.

The laptop screen shows a parking sensor interface featuring a car diagram. On the left, Portuguese instructions guide users with fidelidade, while on the right, there's a prompt to take a photo.

Benefits

Enhanced Customer Experience: Intuitive interface for policy management.
Streamlined Claims Processing: Faster, cost-effective resolution.
Personalized Insurance Products: Customized solutions.
Data-Driven Insights: Informed policy and service customization.
Compliance and Security:Adherence to stringent data protection laws.

Impact & Metrics

30,000+ self-inspections in less than 1 year

15 minutes average time to fully complete and validate a self-inspection

App rated 4.2 out of 5 by users

Luis Goncalves ,Head of Actuarial & Analytics Department at OK! Seguros Fidelidade Group

Luís Gonçalves
Head of Actuarial & Analytics Department at OK! Seguros Fidelidade Group

”With the launch of AutoDigital we achieved the unthinkable: generating value for all parties involved. The provider has evolved in the way of performing the task, the customer has access to an excellent service, and the company has enhanced its underwriting process.“

About Fidelidade

Since 1808, Fidelidade has been safeguarding Portuguese households and businesses with insurance solutions. As a market leader in both life and non-life insurance, the group integrates innovation alongside its core qualities of dimension, stability, and credibility.

Mockup of Case Study Fidelidady Redifining Travel Insurance

Download Case Study "Redefining Travel Insurance"

Learn how Fidelidade leads digital transformation in insurance, seamlessly merging innovation with their core values of dimension, stability, and credibility.

Fidelidade - Redefining Travel Insurance - Case Study