Driving digital Innovation
In the dynamic DACH region, insurance companies are adopting customer-focused strategies. German insurers face a challenge blending tradition with innovation. Fidelidade, a Portuguese insurance leader, tackled similar hurdles using the OutSystems platform, swiftly adapting to evolving needs while integrating seamlessly with existing systems.
By leveraging valantic’s low-code expertise and OutSystems’ technology, Fidelidade leads digital transformation in insurance, seamlessly merging innovation with their core values of dimension, stability, and credibility. Solutions like AutoDigital enhance both customer satisfaction and operational efficiency.
The Challenge
The insurance sector is at a pivotal point, needing to shift from traditional methods to innovative, customer-centric approaches. Insurers worldwide must balance their rich tradition with the demands of modernization.
The Solution
Fidelidade’s AutoDigital offers a seamless, personalized car insurance experience, integrating advanced technology with user-friendly service. It showcases how digital innovation through low-code enhances customer satisfaction and operational efficiency. valantic’s partnership with Fidelidade, using the OutSystems platform, exemplifies this transformation.
Benefits
30,000+ self-inspections in less than 1 year
15 minutes average time to fully complete and validate a self-inspection
App rated 4.2 out of 5 by users
Luís Gonçalves
Head of Actuarial & Analytics Department at OK! Seguros Fidelidade Group
”With the launch of AutoDigital we achieved the unthinkable: generating value for all parties involved. The provider has evolved in the way of performing the task, the customer has access to an excellent service, and the company has enhanced its underwriting process.“
Since 1808, Fidelidade has been safeguarding Portuguese households and businesses with insurance solutions. As a market leader in both life and non-life insurance, the group integrates innovation alongside its core qualities of dimension, stability, and credibility.
Download Case Study "Redefining Travel Insurance"
Learn how Fidelidade leads digital transformation in insurance, seamlessly merging innovation with their core values of dimension, stability, and credibility.
