IBM watsonx: The complete solution for AI, data management, and governance
Smart use of AI, seamlessly integrated data management, and secure governance – all in one modular platform. With valantic, your company can implement IBM watsonx in a targeted and efficient manner.
Structured use of artificial intelligence at companies
Many companies are currently working intensively on AI – be it through initial pilot projects, the introduction of chatbots, or data-driven automation. But this often produces isolated solutions in individual departments, with separate data sources, disparate governance, and a lack of scalability. The result: Innovation projects get stuck, the effort increases – and synergies go unused.
IBM watsonx addresses precisely these challenges: This platform combines AI development, data management, automation, and governance in one integrated system. It enables organizations to develop, operate, and scale AI solutions based on consistent data, with centralized control, and in compliance with regulatory requirements. The platform consists of four closely interlinked components
IBM watsonx Orchestrate: Automation of tasks and processes
IBM watsonx.ai: AI models, foundation models, generative AI, chat assistants
IBM watsonx.data: Data management, data lakehouse, queries, and analytics
IBM watsonx.governance Management, monitoring, and regulation of AI models
IBM watsonx helps you streamline your business processes, make decisions faster, and ensure transparency and compliance.
From vision to impact: Success stories with IBM watsonx
With IBM watsonx, companies around the world are setting new standards in the application of artificial intelligence. Whether in customer service, healthcare, HR management or logistics – watsonx makes it possible to automate processes, make data-based decisions and implement innovations faster. The following success stories impressively demonstrate how organizations generate real added value through the targeted use of IBM watsonx – efficient, scalable and future-oriented.
Health insurance
The company uses IBM watsonx Assistant to handle over 7,000 daily calls from providers to confirm patient coverage. This significantly reduces the number of costly upfront calls.
Retail
By implementing an AI-powered virtual assistant with IBM watsonx Assistant, an online store was able to increase agent efficiency by 33% and modernize its call centers.
Transport company
The company combined AI, analytics and cloud technology to develop “Ava”, a virtual assistant that can answer more than 150 frequently asked questions in English and Spanish around the clock and predict real-time bus arrivals.
Automobile
The automotive manufacturer uses IBM watsonx to increase efficiency through AI-driven knowledge extraction, with the goal of reducing documentation modeling time by 67%.
HR
IBM watsonx Orchestrate reduced project management errors by 10% and cut new client onboarding time by 25%, allowing HR staff to focus on more meaningful tasks.
Logistic
The logistics company implemented IBM watsonx Orchestrate to transform business processes and increase efficiency in the logistics industry.
AI market leader IBM: Confirmed by leading analysts such as Gartner and Forrester
Gartner: Leader in Data Science and Machine Learning Platforms
Gartner Magic Quadrant
IBM is ranked as a “Leader” in Data Science and Machine Learning Platforms and as a “Challenger” in Cloud AI Developer Services, underlining IBM watsonx‘s strong market position and cloud-based AI services.
Forrester: Conversational AI with IBM Watson Assistant
Forrester Wave
IBM is recognized as a leader in Conversational AI for its AI infrastructure and IBM Watson Assistant, demonstrating its strengths in developing flexible AI platforms and intelligent chatbot solutions.
IDC: Leader in AI Software Platforms and Cloud AI Developer Services
IDC MarketScape
IBM is ranked as a “Leader” in AI Software Platforms and Cloud AI Developer Services, confirming its market leadership in delivering scalable and powerful AI solutions.
watsonx Orchestrate – Automation rethought
What does watsonx Orchestrate do?
watsonx Orchestrate is the key to fast and efficient automation of business processes for a company’s specialty. Based on generative AI, the solution understands natural language and independently takes actions and manages tasks and workflows. This allows specialist departments to automate recurring tasks without relying on IT resources.
watsonx Orchestrate dramatically accelerates time-consuming processes in HR, IT, sales, and customer service with little implementation effort and fast time-to-value. It is therefore one of the most efficient levers for measurable ROI.
Key features and benefits
- Low entry barrier: Processes can be initiated using natural language – no coding required
- Fast ROI: High automation effect with low initial costs
- Versatile: For administrative, operational, and service-oriented tasks
- Seamless integration: Connects to existing tools such as Outlook, Salesforce, Workday, SAP Success Factors, and ServiceNow
Practically speaking: For example, a company can use watsonx Orchestrate for:
- Automated onboarding: Set up system accesses, send a welcome e-mail, coordinate welcome appointments
- Compose references based on standardized specifications
- Handle internal transfers with automatically triggered follow-up processes
- Analyze, categorize, and automatically assign IT tickets
- Monitor system health and self-escalation in case of anomalies
- Automated provision of user accounts or VPN access
- Consolidate customer data from multiple sources for daily reports
- Automated reminders for follow-ups or bid deadlines
- Support for the release of quotations by automatically obtaining internal approvals
- Smart response to frequently asked customer questions
- Forward complex inquiries to appropriate specialist teams
- Automatic creation of service tickets from e-mail requests
- Support for supplier evaluation and documentation
- Automated requests to suppliers for price or availability information
- Create purchase requisitions including approval process
- Digital assistant for appointment coordination, travel planning, and task distribution
- Compile management metrics from multiple sources
- Prepare daily or weekly reports with status updates from projects
watsonx.ai – Intelligent AI models for your needs
What does watsonx.ai do?
It is important for companies to use AI models they have developed productively and integrate them into existing business processes. With watsonx.ai, multi-disciplinary teams can develop their own AI-based solutions collaboratively; examples include intelligent chat assistants for customer service, specialized analysis tools for financial data, and automated text summaries for legal documents.
This solution provides access to powerful pre-trained Large Language Models (LLMs) that can be adapted flexibly to your own company data. watsonx.ai enables both the rapid deployment of finished models as well as fine tuning and the targeted training of your own machine learning solutions – without having to build up in-depth AI development resources.
Key features and benefits
- Quick time-to-value: Productively usable results can be achieved just a few weeks after the start of the project.
- Prefabricated AI models: Use out-of-the-box, industry-specific models for common tasks.
- Fine tuning and training: Existing models can specialize in enterprise data quickly and easily.
- AI-assisted wizards: Develop intelligent, dialog-enabled applications for customer service, HR, IT support, and other internal processes.
- Open architecture: Integrate existing LLMs flexibly and easily.
- High scalability: From pilot projects to large-scale rollouts, the platform grows with the requirements.
Practically speaking: For example, a company can use watsonx.ai for:
- Build a chatbot that understands product questions and provides appropriate answers
- Automated response to frequent e-mail requests
- AI-based classification and prioritization of tickets
- Assistant to answer internal HR questions (vacation, benefits, onboarding)
- Automated pre-selection of incoming applications based on qualifications
- Text summaries from employee feedback or surveys
- Analyze monthly and quarterly reports using NLP
- Forecasting models for sales or liquidity planning
- Automatic annotation of deviations in forecasts
- AI-based summaries of contracts and legal documents
- Extraction and structuring of contractual clauses
- Support for due diligence checks of large volumes of documents
- Develop a wizard to help with 1st-level support
- Automatic evaluation of log files for error diagnosis
- Generate scripts or code suggestions based on requirements
- Automated creation of text drafts, e.g. for product descriptions, social media posts or newsletters
- AI-based audience analysis based on customer feedback, campaign data or market research
- Sentiment analysis of customer reviews to identify moods, trends, and needs for action at an early stage
watsonx.data – data platform for AI and analytics
What does watsonx.data do?
watsonx.data is the scalable data platform within the watsonx family. It combines the flexibility of a data lakehouse with the performance of a data warehouse for AI workloads and traditional data analytics. Companies can easily integrate, manage, and leverage structured and unstructured data from a variety of sources for AI applications or business intelligence—all on one platform.
watsonx.data supports open formats such as Parquet and Iceberg, providing maximum flexibility in data storage and processing. Integrated security and governance features ensure data control at all times.
Key features and benefits
- Powerful data lakehouse format
- Support of open standards for data storage and access
- Efficiently query of vast amounts of data as you would expect from data warehouses
- Native integration with AI and analytics workflows
- Scalable, secure management of mission-critical data
Practically speaking: For example, a company can use watsonx.data for:
- Consolidate campaign, CRM, and web tracking data for audience analytics
- Provide data for AI models for customer segmentation
- Real-time analytics on the performance of ongoing campaigns
- Consolidate accounting, forecast, and ERP data for comprehensive reporting
- Create uniform financial key figures for reporting and controlling
- Support AI models for financial forecasting on historical data
- Build a 360° customer view by merging sales and CRM data
- Data basis for AI-based opportunity scoring models
- Regional sales analyses on a daily basis without waiting times
- Analyze product usage and customer feedback in a central data store
- Support data-based decisions in product development
- AI-controlled evaluation of usage data to identify innovation potential
- Establish a uniform data infrastructure for all departments
- Simplify the delivery of curated data products through open interfaces
- Optimize performance by separating computer and storage resources
- Provide raw and fine data for training and validation purposes
- Support experimental projects through flexible data access
- Comply with governance guidelines when using sensitive training data
watsonx.governance – Safe and transparent AI models in use
What does watsonx.governance do?
watsonx.governance ensures that AI models are operated in a comprehensible, safe, and compliant manner. This solution enables monitoring of models across their entire life cycle, early detection of risks, and reliable passing of audits.
With built-in features for model tracking, bias detection, fairness checks, and compliance management, watsonx.governance ensures that AI is not only used in a powerful way, but also responsibly.
Key features and benefits
- Monitoring and documentation of AI models across their whole life cycle
- Recognition of distortions (bias) and risks
- Support of governance and compliance requirements
- Transparent decision-making with AI-supported processes
- Workflow-based overview of the emergence of AI applications in the enterprise
- Prepare for regulatory requirements such as the EU AI Act
Practically speaking: For example, a company can use watsonx.governance for:
- Ensure that AI-assisted decisions (e.g., lending, personnel decisions) are made in a comprehensible and non-discriminatory manner
- Automated documentation of model logic and its impact on audits
- Monitor whether sensitive data is processed and stored correctly
- Check whether applicants are evaluated fairly (e.g., avoidance of gender or age bias)
- Demonstrated decision logic in automated pre-selection
- Regular validation of the scoring models used
- Support model validation before roll-out through automated risk analysis
- Centralized management and versioning of models and their training data
- Standardized assessment of the fairness, accuracy, and robustness of AI solutions
- Check that revenue, cost, and risk forecasting models are based on validated data
- Seamless traceability of model adaptations and their impact
- Adherence to internal compliance policies for automated budget proposals
- Monitoring to ensure that personalized recommendations and chatbots do not create discriminatory or inappropriate content
- Verifies that automated interactions comply with corporate communications policies
- Governance monitoring using externally trained foundation models
- Compliance with access rights for model use and data processing
- Documentation of which models access sensitive personal information
- Automatic alerts for suspicious model behavior changes
Our offer
valantic – Your partner for using IBM watsonx successfully
With valantic Business Analytics, you can bring IBM watsonx into your organization quickly, safely, and purposefully.
Our consulting services cover all phases of implementation – from strategy development to implementation.
Strategy Workshop
Development of an individual AI and data strategy based on IBM watsonx. Identification of use cases with rapid added value.
Proof of Concept (PoC)
Implementation of a first, concrete application case within a few weeks – for a quick evaluation of benefits and feasibility. We provide the required software for the PoC period free of charge.
Implementation support
Technical implementation and integration of watsonx into your existing system environment, adapted to your business processes.
Enablement and training
Training of your specialist and IT departments in the use of watsonx.ai, watsonx.data, watsonx orchestrate, and watsonx.governance.
Get in touch now
Would you like to implement IBM watsonx at your company and enjoy the benefits? Contact us today to schedule a consultation. We will help you fully exploit the potential of AI and data management.
Your Contact
Martin W. Vierrath
Senior Sales Manager
valantic