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FAQs
Resource Planning with SAP RSH & SAP FSM: FAQs
The following FAQs are based on the most frequently asked questions asked during our webinars on resource planning with SAP RSH & SAP FSM. They provide a concise overview of the aspects that participants are particularly interested in.
Webinar | Resource Planning with SAP RSH & SAP FSM
Our experts Patric Lessmann and Christian Warejko examine resource utilization planning in the context of maintenance and discuss its challenges, objectives, and added value.
To the webinar recording
To the webinar recording
RSH stands for “Resource Scheduling in SAP S/4HANA,” so the H stands for S/4HANA.
A clear yes and no. RSH can be considered a successor solution. However, the range of functions and the implementation effort differ fundamentally. MRS was a very complex solution that was highly modifiable, while RSH is significantly simplified and can be used without any development effort.
Orders and processes can overlap in principle. I think you are referring to the overlap of activities assigned to an employee. When assigning the employee, the system already displays a graphic representation of the overlap. However, the system still allows this. It is not possible to prevent scheduling without further ado.
The individual cards (KPIs) cannot be set in the function. The cards are also links to the respective RSH apps. The cards themselves can be shown or hidden, and their size and position can be changed.
Qualifications can be stored as functions in the “Manage teams and responsibilities F4988” app. Multiple functions can be stored. The functions are displayed when assigning a person (“Maintenance planning board F2603” or “Assign maintenance order operations F3423”).
SAP provides standard rules, e.g., based on the distance between the technician and the job site or the required qualifications. In addition, customers can define their own rules, which are then used to automatically suggest the appropriate resources. Furthermore, the suggestion can be manually overridden at any time, giving the customer complete control.
In this case, we recommend using SAP FSM with its route optimization for field service. Internal resources and teams can also be scheduled, and your own technical objects can be managed and synchronized in SAP FSM. Depending on the size of the internal maintenance team, it is also worth considering whether to use SAP RSH for capacity planning and SAP FSM for detailed MA deployment planning.
Yes, external service providers can also be created as resources and scheduled.
In RSH, I can assign tasks to specific individuals. Individuals are in turn assigned to teams (“Manage teams and responsibilities F4988”). However, planning is always done at the order and task level, and certain individuals are assigned to these.
From the Crowd Workforce division—a service platform for the company’s own service technicians, bookable by external customers.
You can find these in the Roadmap Explorer under: roadmaps.sap.com/board
This is provided by SAP and can be expanded with your own rules, but the basis is provided by SAP.
With Customer Self Service, an order is created directly. A message can also be created for this purpose.
The order is based on information from Self Service. Scanning a QR code on the equipment, description, date, etc., and a few default values in Customizing.
SAP FSM can also be used for in-house maintenance when planning for individuals. When planning for workstations, RSH is preferable. In addition, FSM offers a mobile offline solution alongside Asset Manager.
The rules can be expanded with additional fields and checks can also be integrated. Each individual rule must be checked specifically. In practice, it has been found that the conceptual structure of the different rules is the first hurdle. Exceptions are also difficult to handle.
