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Four people are working together at a desk in an office. One man points to the screen of a laptop with an outstretched arm. His colleagues stand around him, smiling and looking at the screen

Customer Experience March 19, 2026

CX trends 2026: Why Agentic AI will bring the biggest leap

2026 marks a turning point for the customer experience (CX). Which developments are driving this upheaval? Our top 10 makes it clear: Agentic AI is the catalyst for all current CX trends and measurable added value.

CX trends 2026: Why Agentic AI will bring the biggest leap