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Customer Experience June 2, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Agentic Commerce: Why the next 18 months will decide the next ten years