valantic Austria Mitarbeiterin, die in der Web-Programmierung arbeitet.

Customer Experience June 23, 2026

Digital Value Creation is changing: Customer Journeys, Platforms & Agentic Commerce

AI is reshaping the customer journey: making early decisions, redefining the role of platforms and driving the rise of agentic commerce. Read our blog to find out what this means for digital value creation and businesses.

Woman making a business presentation in a meeting at a creative office and pointing to her team her business plan

Customer Experience June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Man sitting casually on the bed with cell phone & credit card, making payments

Customer Experience June 4, 2026

Digital Payment in Agentic Commerce: AI buys – who pays?

Agentic AI changes who clicks on "Pay". For merchants and payment service providers, this means that for the first time, the checkout has to deal with someone who is neither human nor a traditional interface. What role does digital payment play in agentic commerce and how will payment services become future-proof?