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Fewer manual tasks, more time for what really counts.
IBM watsonx Orchestrate – a digital assistant that can make your everyday work easier
IBM watsonx Orchestrate is an AI-based digital assistant that automates workflows – and requires no programming knowledge. Whether you’re in HR, sales, IT, or finance: IBM watsonx Orchestrate performs recurring tasks with Agent AI and makes life much easier for your team.
Get to know IBM watsonx Orchestrate live and show us a typical process – we’ll show you how easily it can be automated.
Work more efficiently with IBM watsonx Orchestrate
Generative AI creates content based on learned patterns in data. Agent AI builds on this technology, calling up tools and processes in the background.
With IBM watsonx Orchestrate, employees can easily create automated workflows by typing in natural language. This digital assistant understands what they are saying, and it performs tasks instantly, which saves time, reduces errors, and improves collaboration between people and systems.
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IBM watsonx Orchestrate's six key value propositions
A digital assistant that controls your processes by voice, fits into any infrastructure, and gets smarter with every action.
- Simple operation via natural language
Create workflows without programming knowledge – easily via chat or voice command. - Cost savings
Less manual effort and shorter lead times significantly reduce operating costs. - Increased efficiency
Automated processes are much faster and less error prone. - Quick integration into existing systems
Works seamlessly with Microsoft Teams, Slack, Salesforce, SAP, Workday & Co. - Scalable for any size business
From pilot projects to company-wide implementation – watsonx Orchestrate grows with your requirements. - Continuous learning and optimization
AI adapts and improves with each interaction. - Great user acceptance
Intuitive operation and work that is noticeably easier encourages quick adoption by all teams. - Secure, business-compliant data processing
Data protection and compliance are guaranteed right from the start – even for sensitive data.
Here's how simple automation can be: Practical examples from everyday business life
From onboarding to machine maintenance, IBM watsonx Orchestrate makes life easier when time and resources are scarce.
IBM watsonx Orchestrate is not an abstract AI tool but a real helper in everyday life. With its ability to perform tasks on call, this digital assistant helps employees in a wide range of areas: HR, sales, production, and management
The following practical examples show how companies are already automating processes with IBM watsonx Orchestrate today, saving time, reducing costs, and sparing nerves.
Human resources – automate onboarding
Use case: A new employee begins her first day.
Workflow:
- Create an individual onboarding plan
- Set up user accounts and access (e.g., email, HR tools, software)
- Issue automated invitations to welcome appointments and training sessions
- Send welcome e-mails and checklists
The result: An end-to-end, error-free onboarding process – with significantly less coordination effort.
Sales - accelerate the quotation process
Use case: A customer requests a quote on short notice.
Workflow:
- Query the customer history from CRM
- Compile appropriate product or service information
- Create a quotation template including pricing
- Send to the sales manager for approval
The result: Reaction time decreases from hours to minutes, improving customer experience and increasing sales opportunities.
IT support – manage tickets intelligently
Use case: An employee reports a VPN connection failure.
Workflow:
- Enter and classify the ticket automatically
- Make initial suggestions for resolution based on known FAQs
- Escalate to second-level support as needed
- Notify user of the status
The result: Faster resolution of simple requests – and freeing up of the IT team for more complex cases.
Finance - simplify approval processes
Use case: A large expenditure must be approved.
Workflow:
- Review the expense category and budget limits
- Obtain approvals in the correct sequence
- Document and archive in the financial system
- Provide status notification to all parties involved
The result: A standardized approval process that is faster and audit-proof.
Marketing - support event management
Use case: Marketing is planning a customer event.
Workflow:
- Coordinate with external service providers (catering, location)
- Compile and manage participant lists
- Send invitations and reminders automatically
- Create feedback surveys afterwards
The result: Significantly less planning and communication effort – more time for creative concepts.
Purchasing - automate supplier processes
Use case: A new order must be placed.
Workflow:
- Query requirements from specialist departments
- Select suitable suppliers from existing contracts
- Create and dispatch the order via the ERP system
- Track order and delivery status
The result: More consistent communication, fewer errors – greater transparency in the ordering process.
Production – control maintenance and service proactively
Use case: A machine is approaching its maintenance interval.
Workflow:
- Monitor sensor data (e.g., operating hours, temperature)
- Create a maintenance ticket automatically
- Coordinate with the maintenance team
- Track and document maintenance in the system
The result: Less unplanned downtime, automated maintenance reminders, and seamless proof of maintenance performed.
Executive management – decision-making principles at the push of a button
Use case: A CFO would like to see current financial and project data prior to a meeting.
Workflow:
- Compile relevant KPIs from different systems (e.g., ERP, BI, project tools)
- Create a management dashboard or presentation
- Send the summary to the manager by email or via Teams
The result: Data-driven decision-making with no lost time – no manual assembly of information.
Customer Service
Use case: Intelligent service automation
Workflow:
- Detect and classify incoming customer requests automatically (e.g., via email or chat)
- Access internal knowledge bases for immediate answers to common questions
AI agents create individual suggestions for responses - Forward complex cases directly to the responsible contact person including transfer of context
- Document the request and solution in the CRM system
The result: Faster response times, less work for service teams, greater customer satisfaction.
Easily create AI agents, control them intelligently, and operate them securely
With IBM watsonx Orchestrate, you can coordinate not only individual tasks, but entire teams of AI agents.
Multi-agent orchestration
An intelligent interplay: AI agents who work together for you
Instead of having to take each step yourself, watsonx Orchestrate composes a team of specialized AI agents that divide up, plan, and perform tasks all by themselves. Whether it’s simple single steps or complex, cross-tool workflows, each agent brings its strengths to the table.
watsonx Orchestrate automatically detects which agents are needed, coordinates their collaboration, and ensures that tasks are performed efficiently and without errors – with no manual intervention. This means that work can continue in the background, allowing your teams to focus on what really counts.
Agent Builder
Create AI wizards yourself – with no programming
With the Agent Builder from watsonx Orchestrate, you can create custom AI agents in just a few minutes – without any code. Combine corporate data, applications, and behavioral rules to make powerful, reusable agents that can be deployed flexibly across multiple disciplines.
Test, customize, and use productively—right from a single interface. This makes it easy to develop AI-assisted wizards that fit your processes precisely and ensure efficiency across departments.
Agent Catalog
An intelligent interplay: AI agents who work together for you
Instead of having to take each step yourself, watsonx Orchestrate composes a team of specialized AI agents that independently divide up, plan, and perform tasks all by themselves. Whether it’s simple single steps or complex, cross-tool workflows, each agent brings its strengths to the table.
watsonx Orchestrate automatically detects which agents are needed, coordinates their collaboration, and ensures that tasks are performed efficiently and without errors – with no manual intervention. This means that work can continue in the background, allowing your teams to focus on what really counts.
Agent Builder
Create AI wizards yourself – with no programming
With the Agent Builder from watsonx Orchestrate, you can create custom AI agents in just a few minutes – without any code. Combine corporate data, applications, and behavioral rules to create powerful, reusable agents that can be deployed flexibly across multiple disciplines.
Test, customize, and use productively—right from a single interface. This makes it easy to develop AI-assisted wizards that fit your processes precisely and ensure efficiency across departments.
Agent Catalog
Your AI agent marketplace for business use
The Agent Catalog includes ready-to-use AI agents for a wide range of business needs – developed by IBM, partners or specifically for your industry. Whether HR, IT, customer service, or purchasing: Search by domain, use case, or agent name and find just the agent that will perform your task.
This enables you to build a powerful agent landscape quickly – one that’s secure, scalable, and ready to use.
Your path to smart process automation with IBM watsonx Orchestrate
Custom-tailored consulting and implementation
We will help you find the best approach for integrating agentic AI into your business with IBM watsonx Orchestrate. We will work with you to analyze your requirements, develop a custom-tailored solution, and assist you throughout implementation.
Start now with a no-nonsense consultation.
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1
Joint analysis of your processes
In the first step, we will work with you to examine which processes at your company consume the most time and can be automated easily. We will pay particular attention to recurring, rule-based tasks, where IBM watsonx Orchestrate can be effective quickly.
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2
Fast technical connection
IBM watsonx Orchestrate can be integrated easily into your existing system environment – whether Microsoft Teams, Salesforce, SAP, or Workday. Thanks to ready-made interfaces, the first connections are ready for use in a few days.
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3
Training and empowerment of your team
We will train your employees in a practical manner so that they can create and adapt workflows using natural language all by themselves. This gives employees more autonomy and encourages them to rely less on IT.
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4
Pilot phase with measurable success
In a defined pilot project, we will test the first automations in everyday life. We will measure time savings, error reduction, and user feedback – and adapt the solution flexibly if necessary.
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5
Roll-out and continuous optimization
After a successful pilot, we will help you expand the results to other departments or processes step by step. IBM watsonx Orchestrate is continually learning so that it can support processes and respond to new requirements.
Your Contact
Martin W. Vierrath
Contact me for a no-obligation consultation—together we will shape your AI future!
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