Customer Experience September 16, 2025
Rethinking CRM: How learning systems are revolutionizing customer relationships
CRM today is more than just data management – it's the key to true customer loyalty. Learning systems connect feedback, zero-party data, and interactions into a holistic customer view. Companies that leverage this data create relevant experiences instead of standard communication – and position themselves closer to the customer.
Rethinking CRM: How learning systems are revolutionizing customer relationships
Customer Experience September 9, 2025
Customer feedback in transition: From complaint cards to AI-powered dialogue
From complaint letters to AI-driven sentiment tracking: customer feedback today is more than just a response – it is a strategic asset in transformation. But how can companies extract real insights from the flood of data and translate them into meaningful action?
Customer feedback in transition: From complaint cards to AI-powered dialogue