Your Customer Support Center for all IT Cases
Would you have believed it? We clear up most questions right away.
Internal IT service inquiries and error reports from employees are part of everyday corporate life. However, they also hinder core business, for they cost time and effort, interrupt the workflow, and take up capacities. We will ensure that your employees can concentrate on their actual work once again.
- ITIL-standardized processes
- Site-independent, certified IT support in best time
- Directly available, central contact people and immediate help via remote access
- Reduction of IT costs
- Proactive monitoring
- Increasing of employee satisfaction and attention for core business
Sometimes, you need to go a little deeper
Our Customer Support Center (CSC) will handle complete IT support for you and is the central contact person and service desk. This way, we ensure that hardware, application, and system software problems do not fluster you.
Is the interplay of various system components not working smoothly? Our CSC team will find a solution – quickly and easily. You can reach us via a central telephone number. And it’s true: We clarify more than 60% of all inquiries right away.
„Since the year 2000, realtime AG has offered us reliable IT support with the CSC. It distinguishes itself particularly through its professionalism and service transparency. The extensive professional expertise and personal engagement of the CSC employees results in very great acceptance of the IT support by users at our company. With the separation of user service and hot line, we succeeded in further expanding our core competencies int he IT sector and also achieving greater efficiency from the business point of view.”
- Microsoft® Certified IT Professional
- Microsoft® Certified Technology Specialist (MCTS)
- Microsoft® Certified Professional (MCP)
- Microsoft® Office Specialist (MOS)
- Zertifizierte Berater für SAP® R/3 SD
- ITIL v3 Foundation
We work with the following standards while simultaneously dedicating ourselves to your needs.
- Complete first level support
- Second level support in selected areas
- Account service
- Security management
- Infrastructure service (network, hardware)
- Application service
- Back-up and recovery
- Mail service
- Web service
- Connectivity tools for mobile users/support of sales force employees
A service package tailored to your needs
- Adjustment of the system to your needs and processes
- Agreement on needs-based service level agreements
- Quality assurance and process optimization according to ITIL requirements
- Modern call-tracking system according to ITIL
- Proactive monitoring and automatic escalation
- Extensive and constantly-updated CSC knowledge database
- Cost transparency and service overview thanks to clear documentation
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