Part of our SAP customer experience solutions

SAP Commerce Cloud

Fast, easy, personalized, and reliable online experiences are what customers desire, whether in B2B, B2C, B2B2C, or D2C scenarios. SAP Commerce Cloud, formerly Hybris, excels in meeting these demands by unifying digital and physical customer touchpoints within a single, versatile platform.

Photo of a man talking to two female colleagues about a project.

At valantic, we know this solution inside out – and are happy to work with you to implement exceptional and seamless customer experiences.

An e-commerce solution that’s flexible & scalable What exactly is the SAP Commerce Cloud?

The SAP Commerce Cloud is part of the so-called SAP Customer Experience Solutions (SAP CX Solutions). As the name suggests, it’s all about your customer experiences. SAP Commerce Cloud is best understood as a kind of framework: It allows companies to provide the ideal commerce functionalities to end customers at every touchpoint.

How does this work? With a corresponding architecture layer system that accommodates customer data, processes, and the user interface. This is precisely why we like to emphasize that SAP Commerce Cloud is much more than just an online store. It is a flexible and scalable e-commerce solution that enables a consistent brand presence across all touchpoints.

Performance and flexibility go hand in hand with a high level of complexity in terms of coding and software development. You don’t know much about that? No problem at all, because that’s exactly what the tech geeks at valantic are here for.

Our team knows how the front-end and back-end as well as processes such as price calculations interact. How interfaces are connected, and how a custom front-end design works. As a result, a wide variety of requirements can be mapped – and individually tailored to your company’s customers.

Creating seamless customer experiences SAP Commerce Cloud

Used correctly, the SAP Commerce Cloud is highly performant and powerful – and always remains flexible. However, these functionalities also bring with them a certain level of complexity and development time. Your advantage at valantic: Our experts have been familiar with the subject matter for decades and get the best results out of the SAP Commerce Cloud for you!

You too can benefit from our immense wealth of experience!

Advantages for companies

In terms of extensions, customizations and scalability, the architecture of the SAP Commerce Cloud offers tremendous possibilities. Compared to the competition, this increases the speed of innovation in your company. Other benefits include:

  • Omnichannel commerce: consistent shopping experiences across channels
  • Targeted personalization: Content tailored to customers increases the average order value in the online store.
  • Easy integration: with SAP S/4HANA, SAP ERP and other SAP customer experience solutions (SAP Sales Cloud, Service Cloud, Marketing Cloud and Customer Data Cloud)
Photo of a woman standing at a desk, working on a computer

Benefits for the end customer

What does the SAP Commerce Cloud end customer have that other users don’t? An unparalleled shopping experience. In other words, customers can expect a consistent brand presence and a user-friendly design across all devices. The platform offers customized and highly personalized real-time experiences. Users feel they are being addressed directly and individually.

This is complemented by optimal service: The SAP Commerce Cloud helps customer support staff to keep an eye on relevant customer data at all times. The platform also provides support in this context with selected customer self-services. As a result, inquiries and complaints can be responded to as quickly as possible.

Photo of smiling woman with a coffee cup in hand explaining something to her colleague.

valantic CX as a SAP Commerce Cloud specialist Important features & success stories

If you opt for the SAP Commerce Cloud – then you should do so together with valantic! We are a long-standing SAP Gold Partner, so you can be sure of efficient project implementation. Do you want to optimize the customer experience and order management of your business? For us, the most important features of the SAP Commerce Cloud are:

  • Versatile commerce platform: The SAP Commerce Cloud is a web store, product content management system (PCM/PIM), web content management system, product configurator, AI and chatbot in one.
  • E-commerce: omnichannel storefront for a uniform – country- and brand-independent – look of the store, powerful search functionalities, flexible promotions, plug-and-play scalable shopping cart and purchase experiences
  • Context-driven services: personalized customer engagement through personalized content such as recommendations, shopping carts, and wish lists, machine learning, A/B testing, and real-time algorithms to maximize conversions
  • Product information management: consolidate and publish product data and catalogs, intuitive and user-friendly management console, multilingual catalogs
  • Customer experience management: modify content directly in the preview, drag-and-drop interface for easy store design and use, unified advertising campaigns
  • Order processing: purchase and collection of goods on any channel, returns via self-service, constant transparency, effective procurement and allocation

For more detailed information, see SAP’s product folder. You will also be impressed by our success stories!

Success stories and more

Worldwide roll-out of the B2B online shop at FUCHS PETROLUB

Worldwide roll-out of the B2B online shop at FUCHS PETROLUB

Read more about our case study
Image of a man cleaning a table, next to it the logo of Vileda and the Vileda website, valantic case study

Thanks to valantic, Vileda offers a central digital platform with a uniform customer experience

Read the news
Image of a man cleaning a table, next to it the logo of Vileda and the Vileda website, valantic case study

Vileda – Central Digital Platform for B2B and B2C with the SAP Commerce Cloud

Read more about our case study
Image of a construction worker with a tablet and the logo of HGC, valantic case study: e-commerce & corporate platform for HGC with SAP Commerce Cloud

Spaeter AG and HG COMMERCIALE – valantic’s customer experience projects win four awards

Read more about our case study

Special topic: cloud migration

Move to cloud – with SAP and valantic

There are still client companies that operate SAP Commerce on premise. If you are one of them, we advise you: Switch now! We would be happy to show you why migration to the SAP Commerce Cloud is well worthwhile.

With SAP Commerce, there are many small cost items for various products and services: operating system, supporting software, hardware to run this software, and the required staff … The situation looks completely different with the SAP Commerce Cloud. The following arguments speak for migrating your solution:

  • a clear cost position
  • high availability thanks to included software updates
  • 24/7 support with less or no company internal staff required
  • reliable support of SAP Commerce Hosting by dedicated experts
  • proven and secure solution that automatically scales if necessary

Sounds like an attractive option? We think so too! Learn more about successful cloud migration with SAP and valantic in our whitepaper and on our blog!

Blog article

Headless Commerce: Dull Trend or Perennial Favorite?

Read now!
Read now!

Blog article

Migration to the SAP Commerce Cloud

Read now!
Read now!


SAP Commerce Cloud migration kit

Learn more
Learn more

Blog article

Selection of a B2B e-commerce system

Read more
Read more
Photo of three colleagues taking a break in a lounge area.
Photo of a young man explaining something in a meeting, gesturing with his hands.
Photo of two happy valantic CX employees participating in a Customer Experience team meeting.
Follow us

Follow us on our social media channels

  • Facebook
  • XING
  • YouTube
  • LinkedIn
  • Instagram
Photo of a happy valantic CX employee participating in a customer experience workshop.
Picture of three colleagues looking at a cell phone - the young woman puts her hair behind her ear.
valantic Mitarbeiter*innen spielen Tischkicker

Ready to SAP Commerce Cloud?  

Just give us a call!

Andreas Haas - Manager New Business at valantic CX

Andreas Haas

"Guten Tag" from Mannheim

+49 152 2265 0514

Portrait of Martin Schmutz, valantic CX, Customer Experience

Martin Schmutz

“Grüezi” from St. Gallen

+41 71 313 55 70

Portrait von Nemanja Vojinovic, valantic CX

Nemanja Vojinovic

"Servus" from Wien

+43 664 5355 237

Or tell us what you have in mind