Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.
Customer Experience December 3, 2024
The Global Influence of AI on User Experience
Design Efficiency through AI is revolutionizing the field of UX/UI design, offering tools that assist designers in becoming more productive and innovative while maintaining a human-centric approach.
The Global Influence of AI on User Experience
Customer Experience November 26, 2024
Animating with Style: CSS Animation Dos, Don’ts, and Starting Points
Discover the essentials of CSS animations with practical tips on enhancing user experience, optimizing performance, and ensuring accessibility. Learn to use UI animations effectively to captivate and maintain user engagement.
Animating with Style: CSS Animation Dos, Don’ts, and Starting Points
Customer Experience November 19, 2024
Creating Accessible Tech for a Sustainable Future
In today's fast-evolving technology landscape, digital usability and accessibility are crucial in creating an inclusive and sustainable digital environment. Digital designers and developers play a pivotal role in this, as they must ensure that the design and functionality of digital interfaces prioritize user experience and device compatibility.
Creating Accessible Tech for a Sustainable Future
Customer Experience November 12, 2024
Cleverly Managing Product Data: ORCA Software and valantic in Conversation
Today, we are joined by Alexander Mohr-Miesler, Head of Organization and Product Management at ORCA Software GmbH. In this interview, Alexander introduces the company's platform, AUSSCHREIBEN.DE.
Cleverly Managing Product Data: ORCA Software and valantic in Conversation
Customer Experience November 4, 2024
Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World
As we dive deeper into the digital age, the European Accessibility Act (EAA) is a game-changer. Think of it as a champion for equal access in the fast-growing digital world. This new rule isn’t just about keeping up with the times; it’s a clear message that it’s time to level the playing field for everyone […]
Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World
Customer Experience October 22, 2024
Change Management in Pharma: The Key to Unlocking Customer-Centric Growth
This article delves into the pivotal role of change management in the pharmaceutical industry, focusing on how the strategic adoption of technologies like CRM and marketing automation can transform customer interactions. It highlights the importance of integrating these tools into daily workflows and the continuous engagement of employees to achieve a customer-centric organizational culture.
Change Management in Pharma: The Key to Unlocking Customer-Centric Growth
Customer Experience October 17, 2024
Technology in the Pharma: an enabler for Customer Excellence
Technology is paving the way for customer excellence in the pharma industry. This article sheds light on how modern tools and data integration lead to an improved customer approach and enable a 360° customer view.
Technology in the Pharma: an enabler for Customer Excellence
Customer Experience October 15, 2024
Omnichannel in pharma: a 360-Degree customer View
Unlocking personalized care, omnichannel in pharma provides a seamless, data-driven approach to customer engagement, improving outcomes.
Omnichannel in pharma: a 360-Degree customer View
Customer Experience October 3, 2024
Composable UX: conversion rate booster & opportunity for digital accessibility
Our series sheds light on the potentials and often overlooked challenges of Composable Commerce projects from business, user, and technology perspectives. In the fifth edition, we reveal how design systems align with Composable Architecture, enabling unique customer experiences and enhancing digital accessibility.
Composable UX: conversion rate booster & opportunity for digital accessibility