CX Blog
Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.


Customer Experience May 8, 2025
Pimcore Inspire 2025: Pimcore Homecoming – Back to the roots and off into the future
Pimcore Inspire 25 once again delivered with many useful insights, interesting talks and a clear path into the exciting future of Pimcore as the central PXM solution. As Pimcore Global Partner, we were on site to gather all relevant information, hold a PXM-related masterclass and get in touch with technology experts to discuss current developments.
Pimcore Inspire 2025: Pimcore Homecoming – Back to the roots and off into the future
Customer Experience April 17, 2025
Adobe Analytics in eCommerce: Key steps to success – from setup to finetuning
Analyzing user data is essential to success in e-commerce. Adobe Analytics equips businesses with powerful insights into customer behavior and preferences. However, to ensure seamless and effective implementation, there are several critical factors to consider. In our article, we outline the key steps for getting started successfully – featuring a real-world customer success story.
Adobe Analytics in eCommerce: Key steps to success – from setup to finetuning
Customer Experience April 1, 2025
5 steps for effective change management during CMP implementation
Implementing a content marketing platform (CMP) is a significant move for companies looking to streamline workflows and boost the efficiency of content production. The benefits are clear, the budget is approved, and the marketing manager is eager to launch. But this is where the real challenge begins: managing change effectively during the rollout of the CMP.
5 steps for effective change management during CMP implementation
Customer Experience March 28, 2025
PIM vs PXM: Elevating the Customer Experience
Pimcore is a game-changing platform built from a vision to revolutionize PIM and PXM. By bridging data management with customer experience, Pimcore delivers seamless solutions to empower businesses. Its innovative approach to uniting PIM and PXM showcases a commitment to transforming the way organizations manage and deliver value.
PIM vs PXM: Elevating the Customer Experience
Customer Experience March 25, 2025
Leveling Up UX with Gamification
Gamification can enhance user experience, retention, and emotional connections by adding game elements to non-game contexts. It utilizes intrinsic and extrinsic motivations like achievements and competition to increase user engagement. However, it's essential to maintain balance and prioritize user-centered design, as excessive gamification can overwhelm users and have negative consequences.
Leveling Up UX with Gamification
Customer Experience March 21, 2025
Unlocking the Power of PXM and PIM: A Holistic Approach with Pimcore
Explore the synergy between Product Information Management (PIM) and Product Experience Management (PXM) in this blog. Discover how Pimcore’s open-source platform revolutionizes digital transformation by enhancing customer experiences, streamlining data management, and leveraging its global ecosystem for innovation and growth.
Unlocking the Power of PXM and PIM: A Holistic Approach with Pimcore
Customer Experience March 18, 2025
valantic AI Experience Shop – The future of e-commerce
The rapid development of artificial intelligence (AI) is revolutionizing e-commerce. As a result, integrating innovative AI solutions into the daily business processes of online shops is becoming increasingly important. Our new valantic AI Experience Shop showcases the potential of AI in real-world retail scenarios.
valantic AI Experience Shop – The future of e-commerce
Customer Experience March 13, 2025
Marketing planning – boost efficiency with the Optimizely Content Marketing Platform
A company’s marketing planning receives a major boost with the Optimizely Content Marketing Platform (CMP). By leveraging automation, AI-powered content production, and data-driven workflows, teams can achieve measurable efficiency gains. However, successful implementation requires careful planning. In this blog post, we explore how Optimizely CMP transforms marketing operations.
Marketing planning – boost efficiency with the Optimizely Content Marketing Platform
Customer Experience March 5, 2025
Live shopping: Tips, tactics & technologies for quick wins (3/3)
More and more companies in Europe are recognizing the potential of live shopping events and investing in the right technologies. In the third part of our blog series, discover essential live shopping tips and learn how to achieve a seamless live shopping integration into your omnichannel strategy.
Live shopping: Tips, tactics & technologies for quick wins (3/3)