CX Blog

Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.

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Woman working at a standing desk.

Customer Experience February 23, 2024

Service excellence: How personalized customer portals are transforming B2B e-commerce

Discover how personalized customer portals are transforming B2B e-commerce, and optimize your digital strategy with our expertise. Learn more!

Service excellence: How personalized customer portals are transforming B2B e-commerce
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Customer Experience February 21, 2024

With (Gen)AI Discovery to a Tailored AI Roadmap

Artificial intelligence is the talk of the town and currently one of the most crucial key technologies. With (Gen)AI Discovery, you receive a tailored AI roadmap that future-proofs your company. You benefit from our expertise and a structured approach that ensures your investments in AI bring the greatest possible benefit.

With (Gen)AI Discovery to a Tailored AI Roadmap
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Customer Experience February 8, 2024

Mastering the AI landscape: AI-Driven Marketing Organizations

In this blog, we talk about how AI is reshaping the future of marketing organisations by improving operational efficiency and personalised customer experiences.

Mastering the AI landscape: AI-Driven Marketing Organizations
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Customer Experience February 8, 2024

Mastering the AI landscape: Making AI applicable

In our blog series, discover how AI drives innovation, efficiency and personalised user experiences, crucial for digital success. This series - 'Making AI Applicable','AI-Driven Marketing Organisations', and 'AI-Driven User Experience Analytics'- reveals strategies for leveraging AI within businesses.

Mastering the AI landscape: Making AI applicable
Sarina Hermann, valantic

Customer Experience February 8, 2024

Applications and Potentials of AI in Customer Experience

Sarina Hermann, Lead Consultant Digital Business, discusses the transformative power of AI in customer experience in an interview. She provides insights into the potentials and challenges of AI deployment in CX and the critical basics that are indispensable for a purposeful AI implementation.

Applications and Potentials of AI in Customer Experience
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Customer Experience January 22, 2024

From buzzword to business strategy: Composable commerce as a competitive advantage

The digital industry has never been short of buzzwords. However, the term composable commerce signifies more than just a new technological hype. It is, in fact, a highly relevant strategic initiative that acts as a kind of bracket for the aforementioned terms.

From buzzword to business strategy: Composable commerce as a competitive advantage
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Customer Experience December 18, 2023

valantic’s Customer Experience Maturity Assessment – the details

In Part I of this article, we already explained why customer centricity is the key to taking your customer experience to the next level. So now let's explore the possibilities together!

valantic’s Customer Experience Maturity Assessment – the details
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Customer Experience December 12, 2023

How to up your CX game with valantic’s CX Maturity Assessment

In Part I of this two-part article, you’ll find out how valantic can help you efficiently gauge your organization’s customer experience maturity – and why that’s so important. Discover how to craft a tailored roadmap for your journey towards excellence!

How to up your CX game with valantic’s CX Maturity Assessment
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Customer Experience November 17, 2023

Want to generate more sales? Embrace the European Accessibility Act (EAA)

Discover how the European Accessibility Act (EAA) is not only a legal obligation, but also a unique opportunity for e-commerce managers to make their webshop more accessible and profitable. Start transforming your website now and reach more customers than ever before!

Want to generate more sales? Embrace the European Accessibility Act (EAA)