CX Blog

Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.

A young man with laptop and coffee working indoors, home office concept.
Diverse group of businesspeople discussing work while standing together in a bright modern office corridor

Customer Experience June 20, 2024

Unlocking process orchestration: introducing the process manager

Discover how Process Manager transforms process orchestration within Microsoft Power Platform, offering intuitive BPMN-based design, execution, and monitoring for enhanced business-IT collaboration.

Unlocking process orchestration: introducing the process manager
Happy young woman drinking a cup of tea or coffee in an autumn morning.

Customer Experience June 17, 2024

Coffee and customers: how Salesforce is brewing the future of CRM

Imagine a near future where businesses, powered by Salesforce AI, predict your needs and personalize your experiences seamlessly. At 'Café Futura', your favorite coffee and rewards await you without asking. This is the future of CRM—intuitive, immersive, and ethical. Ready to join this transformative journey with Salesforce, where customer relationships are elevated to an art form?

Coffee and customers: how Salesforce is brewing the future of CRM
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Customer Experience June 14, 2024

The Pimcore Inspire North America as Pimcore Global Partner

valantic's participation as a Global Pimcore Partner at Pimcore Inspire North America in Miami highlights the synergy of Pimcore and Shopware in revolutionizing the US digital commerce landscape.

The Pimcore Inspire North America as Pimcore Global Partner
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Customer Experience May 24, 2024

Bridge the Data Gap: Enhance Your Product Catalog with AI-Driven Data Solutions

Complete data is essential for a successful online store. With the support of AI, product data can be optimally enriched.

Bridge the Data Gap: Enhance Your Product Catalog with AI-Driven Data Solutions
A woman wearing a black sweater and jeans holds a pair of jeans while browsing a stack of folded jeans in a clothing store.

Customer Experience May 14, 2024

From idea to strategy: the conception of a loyalty program

Loyalty programs for success in fashion retail: Find out about strategic approaches to creating a progressive loyalty program in fashion retail in the second part of the blog series.

From idea to strategy: the conception of a loyalty program
Smiling man with smartphone and credit card in hand

Customer Experience April 23, 2024

B2B marketplace: more sales, security & efficiency with the right PSP

Viewing e-business from the perspective of a marketplace operator uncovers entirely new opportunities for revenue and business growth, along with fresh challenges. From merchant onboarding to revenue recognition, choosing the right payment service provider (PSP) is crucial for streamlining complex processes and fully leveraging the capabilities of your B2B marketplace.

B2B marketplace: more sales, security & efficiency with the right PSP
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Customer Experience April 11, 2024

How BLACKROLL is getting its e-commerce to peak condition

Leveraging Shopify, BLACKROLL has developed a future-proof, headless e-commerce platform and expanded its D2C business via digital channels. Learn more!

How BLACKROLL is getting its e-commerce to peak condition
Male customer support telephone operator with headset in call centre. Group of sales representatives working in the office.

Customer Experience April 2, 2024

Navigating the Data Universe: Enhanced Data Privacy & Protection

From the importance of a Single Source of Truth (SSoT) for data integrity to advanced consent management and personalisation as a service, this blog highlights the need for a strategic approach to data management that respects both innovation and strict privacy laws.

Navigating the Data Universe: Enhanced Data Privacy & Protection
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Customer Experience March 26, 2024

Performance Check: Quality assurance for long-term composable commerce success

Quality assurance (QA) in composable commerce presents unique challenges. Read now to learn what's important in testing.

Performance Check: Quality assurance for long-term composable commerce success