With valantic’s CX Monitoring, you’ll experience an unprecedented shift in your business. Our in-house solution empowers you to optimize revenue, reduce costs, and enhance customer experience through data-driven insights and 24/7 monitoring of all relevant KPIs. A new era of informed decision-making and taking charge of your digital success has begun!
End-to-end visibility and issue resolution
We’ll help you break down silos and gain end-to-end visibility in your application flow. Our monitoring solution enables you to track the performance of your entire digital ecosystem, from customer interactions to backend systems – regardless of the vendor. Identify issues in real-time, have them resolved promptly, and ensure an uninterrupted customer experience.
Real-time observation of marketing, order, payment and sales KPIs
valantic’s CX Monitoring solution allows you to make better data-driven decisions by getting the full picture of what’s happening in your digital ecosystem. We offer more than 200 key performance indicators (KPIs) that are calibrated to your specific business thresholds – while our competitors only monitor a fraction. These KPIs provide real-time insights into the metrics that matter most to your digital success. Stay ahead of the competition by leveraging our constantly evolving KPIs, which are based on customer feedback and industry best practices.
Quick resolution of success-critical issues and performance impairments
No more unexpected downtime, failed orders, revenue losses or frustrated customers: By gaining a real-time overview of what’s happening with your systems, including thresholds that – when crossed – trigger an alert, issues can be escalated and resolved quickly. This ensures an excellent customer experience on the part of the user and uninterrupted sales and performance on your company’s side.
The more complex the technology architecture the harder it is to scale or fix by simply increasing manpower. That’s where valantic comes in. CX Monitoring is a solution designed specifically for digital retailers that want to get the most out of their online presence and system landscape. Many of our clients already have an existing online shop based on:
At valantic, we are passionate about revolutionizing the way businesses achieve digital success. We understand the challenges faced in online retail, and our comprehensive monitoring system is designed to address these challenges head-on.
Here’s what to expect from our CX Monitoring solution:
Want to simplify your operations and reduce complexity? valantic consolidates your monitoring functionalities and streamlines vendor management, acting as a single provider for multiple vendors.
This helps you gain comprehensive visibility into the performance of each system and vendor, freeing up your internal teams to focus on their core roles and responsibilities.
Time is of the essence in today’s fast-paced digital landscape. With valantic’s CX Monitoring, you can accelerate your time-to-market. Our pre-defined implementation and activation process allows you to deploy our solution rapidly and gain actionable insights with minimal disruption to your operations.
Our team of experts brings extensive experience and a deep understanding of the digital retail landscape. We have successfully executed hundreds of e-commerce projects, helping businesses optimize revenue, reduce costs, and enhance customer experience.
With valantic, you gain a trusted partner who is committed to driving tangible results for your organization.
Our team of experts will guide you through a seamless implementation process, ensuring a smooth integration of our CX Monitoring solution into your existing systems. We’ll work closely with your organization to understand your unique requirements and configure the solution to deliver maximum value.