Take control of your digital performance

CX Monitoring

Tired of dealing with unexpected downtime and failed orders? Boost revenue with valantic's CX Monitoring. Gain real-time insights and control over your tech architecture for seamless sales and superior customer experience. Over 200 customizable KPIs ensure online store success.

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Our promise: the power of digital performance unleashed

With valantic’s CX Monitoring, you’ll experience an unprecedented shift in your business. Our in-house solution empowers you to optimize revenue, reduce costs, and enhance customer experience through data-driven insights and 24/7 monitoring of all relevant KPIs. A new era of informed decision-making and taking charge of your digital success has begun!

CX Monitoring for non-stop digital performance

End-to-end visibility and issue resolution

We’ll help you break down silos and gain end-to-end visibility in your application flow. Our monitoring solution enables you to track the performance of your entire digital ecosystem, from customer interactions to backend systems – regardless of the vendor. Identify issues in real-time, have them resolved promptly, and ensure an uninterrupted customer experience.
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Projects successfully implemented by valantic

mcm bags

MCM

valantic helped luxury brand MCM reduce failed orders, increase visibility of payment instruments, & implement an AI-powered search.

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puma-observability

PUMA

Thanks to valantic’s CX monitoring via Splunk, PUMA is able to ensure seamless online sales & deliver exceptional customer experiences.

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Acne Studios

Luxury fashion brand Acne Studios partnered with valantic to migrate from the Salesforce Commerce Cloud Order Center to the Teamwork Commerce platform.

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Customizable key performance indicators

Real-time observation of marketing, order, payment and sales KPIs

valantic’s CX Monitoring solution allows you to make better data-driven decisions by getting the full picture of what’s happening in your digital ecosystem. We offer more than 200 key performance indicators (KPIs) that are calibrated to your specific business thresholds – while our competitors only monitor a fraction. These KPIs provide real-time insights into the metrics that matter most to your digital success. Stay ahead of the competition by leveraging our constantly evolving KPIs, which are based on customer feedback and industry best practices.

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Monitor, alert, escalate

Quick resolution of success-critical issues and performance impairments

No more unexpected downtime, failed orders, revenue losses or frustrated customers: By gaining a real-time overview of what’s happening with your systems, including thresholds that – when crossed – trigger an alert, issues can be escalated and resolved quickly. This ensures an excellent customer experience on the part of the user and uninterrupted sales and performance on your company’s side.

Examples of issues we can prevent or mitigate

  • Payment provider issues
  • Fraudulent order placement issues
  • Payment instrument missing
  • Template errors
  • Issues with product export
  • and many more!

Who benefits the most from CX Monitoring?

The more complex the technology architecture the harder it is to scale or fix by simply increasing manpower. That’s where valantic comes in. CX Monitoring is a solution designed specifically for digital retailers that want to get the most out of their online presence and system landscape. Many of our clients already have an existing online shop based on:

Salesforce Commerce Cloud

A comprehensive solution for complex business

Find out more!
Find out more!

SAP Commerce Cloud

Influencing business directly

Find out more!
Find out more!

Adobe Commerce

State-of-the-art solution: Adobe Commerce

Find out more!
Find out more!

commercetools

Headless commerce websites

Find out more!
Find out more!

Your digital performance game-changer

CX Monitoring by valantic

At valantic, we are passionate about revolutionizing the way businesses achieve digital success. We understand the challenges faced in online retail, and our comprehensive monitoring system is designed to address these challenges head-on.

Here’s what to expect from our CX Monitoring solution:

Streamlined vendor management

Want to simplify your operations and reduce complexity? valantic consolidates your monitoring functionalities and streamlines vendor management, acting as a single provider for multiple vendors.

This helps you gain comprehensive visibility into the performance of each system and vendor, freeing up your internal teams to focus on their core roles and responsibilities.
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Rapid deployment and activation

Time is of the essence in today’s fast-paced digital landscape. With valantic’s CX Monitoring, you can accelerate your time-to-market. Our pre-defined implementation and activation process allows you to deploy our solution rapidly and gain actionable insights with minimal disruption to your operations.
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Unparalleled expertise and results

Our team of experts brings extensive experience and a deep understanding of the digital retail landscape. We have successfully executed hundreds of e-commerce projects, helping businesses optimize revenue, reduce costs, and enhance customer experience.

With valantic, you gain a trusted partner who is committed to driving tangible results for your organization.
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Close-up of a valantic CX employee playing minigolf in the office during a break.

The valantic advantage

  • Industry-leading solutions: Our CX Monitoring solution is at the forefront of the industry, incorporating the latest advancements and best practices.
  • Customized approach: We understand that every business is unique, which is why our solutions are tailored to meet your specific needs and objectives.
  • Continuous innovation: We constantly evolve our KPIs and monitoring capabilities to ensure you have access to the most relevant and impactful data.
  • Seamless integration: Our implementation process is designed to be seamless, allowing for a smooth integration of our solution into your existing systems.
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Get the most out of your existing e-commerce landscape!

Our team of experts will guide you through a seamless implementation process, ensuring a smooth integration of our CX Monitoring solution into your existing systems. We’ll work closely with your organization to understand your unique requirements and configure the solution to deliver maximum value.

Schedule a call with us!

Ready to take control of your digital performance?

Tell us what you have in mind.

Nik Santrac

Nik Santrac