Take control of your digital performance

CX Monitoring

CX monitoring tracks online customer interactions to ensure a quality journey, offering real-time insights for proactive issue resolution and service refinement. It boosts loyalty and revenue by enhancing the customer experience, turning buyers into lifelong advocates and setting a brand apart.

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Our promise: the power of digital performance unleashed

Unlock a transformative business era with valantic’s CX Monitoring! Our cutting-edge solution revolutionizes your approach by harnessing the power of data-driven insights and continuous KPI monitoring. Propel revenue growth, slash costs, and elevate the customer experience. Embrace informed decision-making and seize control of your digital performance today! We’ll help you break down silos and gain end-to-end visibility in your application flow. Our monitoring solution enables you to track the performance of your entire digital ecosystem, from customer interactions to backend systems – regardless of the vendor. Identify issues in real-time, have them resolved promptly, and ensure an uninterrupted customer experience.

Projects successfully implemented by valantic

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A luxury shopping experience for MCM customers

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A luxury shopping experience for MCM customers
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E-commerce excellence for PUMA

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E-commerce excellence for PUMA
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Future-proof order management for Acne Studios

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Future-proof order management for Acne Studios

Customizable key performance indicators

Real-time observation of marketing, order, payment and sales KPIs

valantic’s CX Monitoring solution allows you to make better data-driven decisions by getting the full picture of what’s happening in your digital ecosystem. We offer more than 200 key performance indicators (KPIs) that are calibrated to your specific business thresholds – while our competitors only monitor a fraction. These KPIs provide real-time insights into the metrics that matter most to your digital success. Stay ahead of the competition by leveraging our constantly evolving KPIs, which are based on customer feedback and industry best practices.

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Monitor, alert, escalate

Quick resolution of success-critical issues and performance impairments

No more unexpected downtime, failed orders, revenue losses or frustrated customers: By gaining a real-time overview of what’s happening with your systems, including thresholds that – when crossed – trigger an alert, issues can be escalated and resolved quickly. This ensures an excellent customer experience on the part of the user and uninterrupted sales and performance on your company’s side.

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Use cases

Cheerful young woman smiling happily while shopping from a local female-owned small business.

Payment Processing: PayPal Failure Leads to 2.5M Loss

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Order Management: Gift Card Fraud Costs 400K

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Product Management: All Products are on 60% Sale

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Technical Performance: Real-Time Monitoring for B2C Commerce Security

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Payment Processing: Klarna's Disappearance Triggered Payment Velocity Boost

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Order Management: Investigating Returns and Resolving Order Issues

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Product Management: CX Monitoring Delivers Minute-by-Minute Data Oversight

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Technical Performance: Boosting Revenue by €1M Annually Through Template Error Detection


Your digital performance game-changer

CX Monitoring by valantic

With 15+ years of experience, and 250+ successfully executed eCommerce projects, valantic is well versed in the issues the digital retailers are facing and recognizing that data must be managed holistically. CX Monitoring knocks down silos and builds an environment capable of monitoring the entire application flow resolving issues in real- time, as soon as they appear and before the customer is impacted.

  1. 1

    We now offer 200+ out of the box KPIs

    Client organization’s ongoing digital transformation is driven by business needs and real-time insight into end-user journey patterns. What data will drive (or derived from) your business growth? What KPIs do we need to monitor? valantic measures “metrics that matter” for your business. When defined, KPI’s are calibrated to customized thresholds for real-time escalation and mitigation. We started with 100+ KPIs and are now tracking 200+ based on constant monitoring, learning and feedback from our customers.

  2. 2

    We are a single provider for multiple vendors

    Today, digital retailers are interested in combining several monitoring functionalities from a single provider to not only reduce tool and vendor management pain but also to gain new capabilities. Also, with increased visibility into siloed performances of each system and vendor, valantic becomes a single vendor for 3rd party escalations and 3rd party SLA performance monitoring, to allow digital retailer internal teams to focus on their core roles.

  3. 3

    We deliver fast Time-To-Market

    Fast time-to-market is almost always a requirement for retailers and brands. Leveraging pre-defined implementation and activation process, valantic offers 4 weeks of implementation for 200+ OOTB KPIs. Rapidly deploy CX Monitoring so that every person in your organization has the right access to the right data, and the ability to turn it into mission-driving action.

The valantic advantage

  • Industry-leading solutions: Our CX Monitoring solution is at the forefront of the industry, incorporating the latest advancements and best practices.
  • Customized approach: We understand that every business is unique, which is why our solutions are tailored to meet your specific needs and objectives.
  • Continuous innovation: We constantly evolve our KPIs and monitoring capabilities to ensure you have access to the most relevant and impactful data.
  • Seamless integration: Our implementation process is designed to be seamless, allowing for a smooth integration of our solution into your existing systems.
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Harnessing E-Commerce Dark Data for Business Brilliance

In this white paper you will, amongst others, learn more about the technical and strategic implementation of CX monitoring tools used to enhance customer satisfaction, streamline operations, and prevent revenue…

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Nik Santrac

Nik Santrac