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Passionate CX strategists

Customer Experience Strategy

Full-service customer experience is in our DNA. Our hearts beat wherever and whenever your customers need to be digitally inspired. We tailor our services to the respective customer journey and individual touchpoints – across different media, of course.

Photo of four colleagues talking while walking down an industrial staircase.
Photo of a smiling man in conference room listening to a presentation on his laptop.

This is exactly why our valantic crew develops customized strategies and holistic CX strategy frameworks. Data-driven and measurable, always with an eye on the essential KPIs. With many years of know-how, a deep understanding of data, processes, and online customer experience.

Three colleagues sitting at an office bar working on a laptop.

In a nutshell: We create digital experiences for your customers – in B2B, B2C or D2C environments. All based on a 360-degree digital customer experience strategy.

Digital customer experience management Our plan for your success

CX consulting & strategy

We listen, understand and lead. In the right direction. Always thinking holistically. Our goal is your vision. The journey there: our craft – with your support.

Competitive Audit Customer Journey Mapping Challenges & Vision Content Analysis Research System Architecture Auditing Empathy Mapping Digital Marketing Benchmarking Sitemap Conception Card Sorting SWOT Analysis Consulting Roadmapping Competition & Visibility Project Management Process Auditing Persona Development Workshops Customer Lifecycle Workflows Touchpoint Visualization Corporate Strategy Design Thinking Data Auditing Interviews Project Management

valantic can do all that? It’s exciting for us too

We keep raising the bar for ourselves to create the best digital customer experience solutions for our clients. Always thinking holistically and outside the box. Implementing effective solutions with passion and extraordinary know-how. Not everyone can say this about themselves. And that makes us mighty proud.

As an agency, you need to have a certain size to be able to credibly and successfully offer a service portfolio like ours. The valantic crew forms the basis for this. With their impressive understanding of high quality, our more than 700 digital heroes and heroines implement outstanding strategies, plans and projects every day. The focus is always on your customers. All in the spirit of customer centricity.

Would you like to learn more about our CX approach?

Just give us a call!

Daniel Franz

"Hello" from Siegen

+49 271 233701 14

Daniel Franz

Portrait of Martin Schmutz, valantic CX, Customer Experience

“Grüezi” from St. Gallen

+41 79 540 76 87

Martin Schmutz

Portrait of Georg Koch, valantic CX

"Servus" from Salzburg

+43 662 876 606

Georg Koch

Customer Experience Leadership With dedication, passion, and know-how. Period!