Game changer of the service world

Salesforce
Service Cloud

The Salesforce Service Cloud offers what customers expect. At any time and from anywhere: The integration of service processes in the Salesforce Service Cloud will take the customer service experience to a whole new level in the future. And we don’t mean 4th level support.

A smiling elegant female using her smartphone while sitting on the cozy sofa in the living room.

Smooth service processes with the Salesforce Service Cloud

A next-generation service experience

Not just in theory: Salesforce Service Cloud solves challenges within the entire service process in purely practical terms. No secondary systems, no system changes. Even phone calls can be made in the cloud. And since this applies to all employees, no ticket will ever get lost again. Collaboration comes first – as with all Salesforce products. In addition, users can find everything they need at a glance via the intuitive, convenient service console. This – together with the other advantages of processing customer issues in a single system – increases efficiency and effectiveness in all relevant workflows. In essence, this leads to one thing above all: a huge competitive advantage. Just take a look at what the Service Cloud offers:

  • Lightning Service Console for a better overview
  • case management
  • automated workflows and approvals
  • omnichannel routing
  • telephony integration
  • social media integration
  • macro-automation
  • account and contact management
  • personalized reports & dashboards
  • asset and order management

The best thing about Salesforce Service Cloud: It puts everyone involved at the centre.

40%

increase in productivity of service agents

41%

faster resolution of first contact cases

34%

increase in customer loyalty

Photo of a smiling man in conference room listening to a presentation on his laptop.

An omnichannel service offering. Because the “digital now” demands it.

Salesforce Service Cloud is able to deliver on the overall promise of Salesforce CRM technology: working with a 360-degree view of the customer.

Starting with the simplicity of the user interface for service agents and the integration of service offers into native channels. The ways to interact with customers, resolve their concerns, and contribute to a seamless customer experience are virtually endless:

  • phone
  • e-mail
  • live chat
  • messaging apps
  • video chat
  • social media channels such as Facebook and Twitter
  • or via a self-service portal
Photo of a man and woman laughing in a valantic CX client workshop. In front of them on the table are a laptop and coffee cups.

Service Cloud as a sales booster

When sales and service go hand in hand, the result is satisfied customers.

We don’t want to say that a product should be sold for every service request, but we do think that customer loyalty concerns everyone who represents a point of contact between customers and the company. Synergy works in both directions.

Because if your customer service ensures satisfied customers making them inclined to remain loyal, the sales department benefits from that too. And if sales can learn from past service requests, it will take less effort to mend a broken relationship. Let’s talk about implementing the Service Cloud!

Alone: outstanding. Together: unstoppable!
The Salesforce universe

The Salesforce universe

Salesforce

Salesforce is what a CRM system has to measure up to.

More
Learn more

Sales Cloud

For us, the Salesforce Sales Cloud is clearly one of the core functionalities of Salesforce.

More
Learn more

Marketing Cloud

The Salesforce Marketing Cloud transitions marketing activities into the 21st century.

More
Learn more

Pardot

Salesforce Pardot takes over where standard structures reach their limits in the face of the new challenges of the digital era.

More
Learn more

Commerce Cloud

The Salesforce Commerce Cloud sees an essential thought as the cornerstone of the platform.

More
Learn more

Experience Cloud

The idea behind the Salesforce Experience Cloud is simple: offer a platform that makes everyone’s work easier.

More
Learn more
Photo of three colleagues taking a break in a lounge area.
Photo of a young man explaining something in a meeting, gesturing with his hands.
Photo of two happy valantic CX employees participating in a Customer Experience team meeting.
Follow us

Follow us on our social media channels

  • Facebook
  • XING
  • YouTube
  • LinkedIn
  • Instagram
Photo of a happy valantic CX employee participating in a customer experience workshop.
valantic Mitarbeiter*innen spielen Tischkicker
Picture of three colleagues looking at something on a smartphone during their coffee break.

Ready for the next level of customer engagement?

JUST GIVE US A CALL!

Nils Weber, Managing Director and Partner at valantic

Nils Weber

“Guten Tag” from Langenfeld

+49 173 158 3002

Profile picture Nico Meeus

Nico Meeus

Sales Director

valantic

+32 492 11 09 52