Game changer of the service world

Service Cloud

The Salesforce Service Cloud offers what customers expect. At any time and from anywhere: The integration of service processes in the Salesforce Service Cloud will take the customer service experience to a whole new level in the future. And we don’t mean 4th level support.

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Smooth service processes with the Salesforce Service Cloud

A next-generation service experience

Not just in theory: Salesforce Service Cloud solves challenges within the entire service process in purely practical terms. No secondary systems, no system changes. Even phone calls can be made in the cloud. And since this applies to all employees, no ticket will ever get lost again. Collaboration comes first – as with all Salesforce products. In addition, users can find everything they need at a glance via the intuitive, convenient service console. This – together with the other advantages of processing customer issues in a single system – increases efficiency and effectiveness in all relevant workflows. In essence, this leads to one thing above all: a huge competitive advantage. Just take a look at what the Service Cloud offers:

  • Lightning Service Console for a better overview
  • case management
  • automated workflows and approvals
  • omnichannel routing
  • telephony integration
  • social media integration
  • macro-automation
  • account and contact management
  • personalized reports & dashboards
  • asset and order management

The best thing about Salesforce Service Cloud: It puts everyone involved at the centre.


increase in productivity of service agents


faster resolution of first contact cases


increase in customer loyalty

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An omnichannel service offering. Because the “digital now” demands it.

Salesforce Service Cloud is able to deliver on the overall promise of Salesforce CRM technology: working with a 360-degree view of the customer.

Starting with the simplicity of the user interface for service agents and the integration of service offers into native channels. The ways to interact with customers, resolve their concerns, and contribute to a seamless customer experience are virtually endless:

  • phone
  • e-mail
  • live chat
  • messaging apps
  • video chat
  • social media channels such as Facebook and Twitter
  • or via a self-service portal
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Service Cloud as a sales booster

When sales and service go hand in hand, the result is satisfied customers.

We don’t want to say that a product should be sold for every service request, but we do think that customer loyalty concerns everyone who represents a point of contact between customers and the company. Synergy works in both directions.

Because if your customer service ensures satisfied customers making them inclined to remain loyal, the sales department benefits from that too. And if sales can learn from past service requests, it will take less effort to mend a broken relationship. Let’s talk about implementing the Service Cloud!

Alone: outstanding. Together: unstoppable!
The Salesforce universe

The Salesforce universe


Salesforce is what a CRM system has to measure up to.

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Sales Cloud

For us, the Salesforce Sales Cloud is clearly one of the core functionalities of Salesforce.

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Marketing Cloud

The Salesforce Marketing Cloud transitions marketing activities into the 21st century.

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Salesforce Pardot takes over where standard structures reach their limits in the face of the new challenges of the digital era.

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Commerce Cloud

The Salesforce Commerce Cloud sees an essential thought as the cornerstone of the platform.

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Experience Cloud

The idea behind the Salesforce Experience Cloud is simple: offer a platform that makes everyone’s work easier.

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Ready for the next level of customer engagement?


Nils Weber, Managing Director and Partner at valantic

Nils Weber

“Guten Tag” from Langenfeld

+49 173 158 3002

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Nico Meeus

Sales Director


+32 492 11 09 52