Melitta Europa GmbH & Co. KG

Melitta makes coffee a pleasure – online, too

The coffee filter manufacturer Melitta required an internationally applicable online store that delivers an exceptional shopping experience, catering to the desires of coffee lovers worldwide.

Happy young woman drinking a cup of tea or coffee in an autumn morning.
Screenshot vom Melitta Online Shop

A traditional company in a modern store environment

The name Melitta gained global recognition with the patented invention of the coffee filter in 1908. Over time, the company has evolved into an internationally operating group that encompasses diverse brands across various sectors, including Swirl®, Toppits®, and Cilia®.

The challenge

Emotional shopping experiences on all devices

Coffee holds a special place in the hearts of many, transcending being just a mere beverage. It evokes emotions and enlivens the senses. Regrettably, the online realm cannot (at least for now) capture the distinctive aroma and flavor of a freshly brewed cup of joe. Hence, it became paramount for Melitta to infuse the online shopping experience with as much emotion as possible, ensuring it resonates across all devices and screen sizes.

Internationalization

Melitta aimed to expand its e-commerce activities for its diverse brands across multiple countries. The primary objective was to seamlessly integrate this expansion strategy into the new store system, ensuring a smooth implementation with minimal effort required.

Product marketing

In the B2C sector, customized promotions aligned with target demographics and seasonal trends play a crucial role in influencing customers’ purchase decisions. That’s why, for the new store system, it was imperative to incorporate essential marketing features like coupons and bundles as standard functionalities within the software.

Follow-up costs

Lastly, the objective was to decrease monthly operational expenses, as well as costs associated with updates and future enhancements, by adopting the new store system.

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Design & UX conception

Conception & consulting concerning the system landscape

Technical implementation

The solution

To fulfil the diverse range of requirements, Melitta opted for the modular online store system Shopware. Its open-source nature not only provided sufficient flexibility but also allowed for custom adjustments to be made at any time to meet specific needs.
Melitta Online-Shop auf dem iPhone

Features & benefits

”We want to make coffee a pleasure for our customers online as well. To achieve this, our priority was to have a modern store that can effectively convey the emotions evoked by coffee in a digital format. valantic and Shopware emerged as the perfect partners for this project.”

- Simone Scharfschütze, Head of Consumer Touch Point-EU

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Daniel Franz

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