Design seamless customer experiences

Ibexa DXP revolutionizes the digital landscape

In today’s dynamic market environment, both B2B and B2C companies must evolve their customer communication into sustainable personalized interactions. The key lies in crafting an unforgettable, consistent digital brand experience that spans all channels. This requires the digitalization, integration and orchestration of various services and processes. At the core of this transformation is a digital experience platform (DXP), which is instrumental in providing personalized content, designing intuitive customer journeys, facilitating seamless multi-channel e-commerce transactions, and optimizing customer service efficiency.

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What exactly is a digital experience platform?

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A digital experience platform (DXP) is more than just a tool. It’s an all-encompassing ecosystem designed to foster consistent and personalized digital customer experiences. Moving beyond the capabilities of traditional content management systems, a DXP enables integrated, cross-channel interactions and offers profound insights into customer preferences and needs.

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At the core of a DXP lies its ability to manage and orchestrate a variety of digital touchpoints, encompassing everything from websites to mobile applications and e-commerce platforms. It equips businesses with the necessary means to craft customer journeys, starting from the first interaction to after-sales services. Central to its function is the delivery of contextually relevant, personalized experiences based on real-time interactions and analytics.

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The unbeatable advantage of a robust DXP lies in empowering companies to swiftly respond to market trends and cultivate lasting customer relationships. It is pivotal in the digital transformation of services and processes, boosting customer loyalty and satisfaction by ensuring a smooth and consistent digital brand presence across all channels.

Ibexa DXP: crafting the ultimate digital experience

As an Ibexa Silver Partner in Switzerland, valantic CX relies on the power of the Ibexa DXP as a standardized and flexible digital experience platform. Here are the key benefits:

  • a modular and scalable solution as a standardized technology platform
  • an API-first approach that ensures interoperability with existing systems such as PIM, ERP, and CRM, accelerating the time-to-market
  • the ability to create personalized and interconnected customer journeys across all digital channels, seamlessly combining commerce, content and experience

Besides Ibexa, we also offer several alternative CMS solutions that might align with your needs:

Mastering digital challenges:

the DXP’s broad spectrum of applications

Ibexa’s digital experience platform (DXP) is a versatile solution, specifically designed to tackle various complex challenges in the digital realm.

A standout attribute of the Ibexa DXP is its ability to efficiently manage content across multiple digital channels, brands and domains. This feature empowers companies to effortlessly create and manage multilingual and international portals, thereby engaging a global audience and catering to multiple target groups. In addition, the DXP excels in personalizing content and product suggestions, a critical aspect in crafting relevant, contextual customer experiences throughout the customer lifecycle.

Another key benefit of the DXP is the easy management of complex buying cycles that span both online and offline interactions. This includes handling extensive product catalogs and in-depth product information, which is useful for B2B and B2C companies alike.

The DXP not only simplifies content enrichment by integrating brand, marketing, product information and e-commerce. It also enables the creation and optimization of digital sales channels. This flexibility helps companies tap into new revenue streams and solidify their market presence.

Win-win: benefits for customers and companies

Implementing a digital experience platform (DXP) yields substantial benefits for both customers and businesses. It paves the way for more effective customer engagement by offering personalized experiences, while also streamlining business operations and strengthening the company’s market position.

Customer benefits:

  • Time savings and inspiration
  • Offers tailored to customer needs
  • Enhanced experience and flexible access
  • 24/7 availability and greater convenience
  • Increased trust in the company

Business benefits:

  • Strengthened market position and simplified market access
  • Sustainable and increased customer satisfaction
  • Greater customer loyalty and easier customer acquisition
  • Higher turnover and reduced costs

valantic: your partner in DXP success

At valantic, our skilled team of experts specializes in leveraging the potential of the digital experience platform to drive your digital and customer experience (CX) strategy forward. We understand the significance of a seamless digital presence and offer a range of services specifically tailored to your business requirements. Our services cover everything from strategic consulting to technical implementation, with the goal of maximizing your success with the Ibexa DXP.

Voices of success:

customer opinions and references

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MCM

valantic helped luxury brand MCM reduce failed orders, increase visibility of payment instruments, & implement an AI-powered search.

Download MCM
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PUMA

Thanks to valantic’s CX monitoring via Splunk, PUMA is able to ensure seamless online sales & deliver exceptional customer experiences.

Download PUMA
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Acne Studios

Luxury fashion brand Acne Studios partnered with valantic to migrate from the Salesforce Commerce Cloud Order Center to the Teamwork Commerce platform.

Download Acne Studios

Contact us to kickstart your digital experience journey!

Interested in collaborating with us to develop an exceptional brand experience? Reach out for a personalized consultation and embark on your digital journey with us!

Martin Schmutz, Sales Director bei valantic

Martin Schmutz

Sales Director
valantic CEC Schweiz