Umicore

A Salesforce Community Cloud success story

Discover the transformative journey of Umicore, a global leader in materials technology and recycling, as they embraced digital innovation to meet the evolving needs of their millennial customers. This success story highlights how Umicore, with the help of Salesforce Community Cloud and valantic, created a user-friendly, mobile-ready, and efficient digital platform that not only enhanced customer experience but also streamlined their internal processes.

Contact To the customer case

Mature businessman and his diverse team brainstorming with yellow adhesive notes on a glass wall in a bright modern office

Young businesswoman giving presentation on future plans to her colleagues at office

The challenge

Umicore Precious Metals Canada (UPMC) has a lot of millennial customer who want quick reaction and a digital platform for order taking. In order to solve this business case, UPMC needed to connect their internal systems, provide a smooth customer friendly process which could be re-used across the rest of the Umicore group. The platform needed to be user friendly, mobile ready, fast and 24/7.

Male customer support telephone operator with headset in call centre. Group of sales representatives working in the office.

The solution

By leveraging our expertise in user experience, an ideal customer process was drawn. The process which was created was evaluated by a panel of customers. This allowed co-creation and made sure that the final solution would be adopted by our end customers.

The technical design team made sure that a customer community was set up, so it could be re-used, and integrations were made with the already existing tools within UPMC:

SAP to display the order intake
SharePoint to allow document collaborations
Commercial website

The combination of these different type of skills complemented with an agile methodology allowed us to deliver the optimal solution on time.

Customers can...

Results

1

Order and re-order ready stock and custom products through an easy to use portal
2

Consult the latest market rates on precious metals
3

Consult their account balance

Koen Noels
Team Lead Business Applications - Umicore

”The portal is using Community Cloud as the base platform. C-Clear Partners has proven to be a reliable implementation partner in this realization. Their well-defined proposal applied project methodology, as well as flexibility and pragmatism fitted our shoe. The team members have in-depth Salesforce and B2B process knowledge and are committed to excellence and result. The whole project was run remote from Europe for our internal customer in Canada. An innovation in project delivery on its own. Very nice people. A five star journey!“

About Umicore

Umicore is a global materials technology and recycling group. Umicore generates the majority of its revenues and dedicates most of its R&D efforts to clean technologies, such as emission control catalysts, materials for rechargeable batteries and recycling. Umicore’s overriding goal of sustainable value creation is based on an ambition to develop, produce and recycle materials in a way that fulfils its mission: materials for a better life.

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