- Case Studies
Michael Bader is Managing Consultant in the Mannheim location and has been with valantic CEC Deutschland since 2005. He tells us in the interview why a close customer relationship is important and what he's especially proud of.
Thomas Wieberneit is a CRM practitioner of many years. At valantic he is responsible for the topics sales, marketing, service, collaboration, customer loyalty and customer experience. In an interview, he reveals how he sees the future of digital customer experience and which trends companies should prepare for.
The digital transformation in companies is progressing more and more. But the future belongs to customers and lies in the intelligence to provide them with the most perfect customer experience possible. With the customer at the center of attention, the path to the Intelligent Enterprise is thus marked out and indispensable. New technologies such as artificial intelligence, predictive analytics and the Internet of Things (IoT) will be increasingly in demand.
In the IT user study published by Lünendonk on 22 September 2020, "The Market for IT Consulting and IT Services in Germany", 76 IT service providers share insights on developments, trend topics and future forecasts. In an interview, our CEO Holger von Daniels also talks to Lünendonk about growth, success and the holocratic management structure at valantic.
The future belongs to the customers. After all, they are the ones who pay in the end and increase the turnover of a company. In order for this to happen, the buyer or prospective buyer must feel absolutely comfortable with the service and product in each of his buying cycles. How does a company manage to provide its customers with a perfect buying and repurchasing experience?
Even if SAP gives its customers more time to migrate to the new SAP S/4HANA product generation, the undertaking remains a major challenge. But it is also true that the impending changeover also offers numerous opportunities.
One of the top speakers at valantic's Customer Focus Day SAP 2020 is the SAP Chief Technology Officer (CTO) - SAP Germany Glenn González. As here in this short interview he talks less about technology, but rather about the mindset that must precede the technology.
Fabian Egner, 34, tells us a little about his role as Senior Technical Consultant at valantic and why even experienced consultants never stop learning.
In the era of Corona, more people than ever are working from their home offices. With the SAP HCM add-on “Newsticker Portal,” valantic is helping its customers effectively communicate company information, recommendations for action, employer confirmations, and much more to their own employees.
Even if e-commerce takes place online, it pays to look beyond the end of one's own nose. There are various concepts, behaviors, and simple experiences from everyday life from which you can learn in e-commerce. These include, for example, why the search in your own shop is such a central element of the customer experience.