Improved customer experience thanks to proactive monitoring
With a legacy of technical innovation and exceptional products in the Alpine skiing sector, Rossignol embodies the epitome of winter sports pleasure. And yet, their online customer experience seemed to fall short of these high standards. In search of a solution, Rossignol turned to valantic as a trusted partner. Together, they set out to deliver an unparalleled customer experience via 24/7 Adobe Commerce support.
Since its inception in 1907 in the French Alps, Rossignol has become one of the most iconic brands in winter sports, known for its remarkably high standards regarding quality and performance. From legendary champions to sports pioneers, Rossignol’s legacy in skiing runs deep.
Presently, the brand operates 15+ websites powered by the Magento-based Adobe Commerce Cloud platform, enabling them to connect with passionate winter sports enthusiasts from around the globe.
By establishing a dedicated team for 24/7 proactive monitoring as well as a team of on-call Adobe Commerce engineers, comprehensive support can be ensured across all levels. Furthermore, the daily development team worked tirelessly on making Rossignol’s digital vision come to life.
In short: valantic’s relentless dedication to providing outstanding support helped propel the brand’s online presence forward and enhanced the overall customer experience.
”“We are very excited to have partnered with valantic, so we can deliver an online user experience that matches the experience our customers have come to expect from the Rossignol brand. We now have the flexibility and support to launch new, localized offerings and experiences in a timely manner so we can respond to what guests want and expect from us.”
Lee Corkran, Director of eCommerce Group Rossignol North America“