Digitalization Services

Digitalization Services July 22, 2026

Interview: How to get started with Agentic AI?

Agentic AI creates long-term value only when AI applications are seamlessly integrated into processes and equipped with clear control mechanisms. Maria Kern, Digital Experience Architect, explained how an AI workshop can support a structured introduction to AI and help organizations achieve initial success by developing a production-ready AI agent.

Digitalization Services July 16, 2026

From Segments to Individual 1:1 Relevance: What Hyperpersonalization Means in Retail

Personalization is high on the retail industry’s agenda, but so far, it has been viewed primarily as a technical capability. AI is currently changing both expectations for personalized experiences and the technical means of delivering true one-to-one relevance. That is what hyperpersonalization ultimately comes down to: personality and context that build trust, credibility, and loyalty.

Digitalization Services July 9, 2026

Customer Centricity in B2B: How Manufacturers are meeting rising Customer Expectations

Customer centricity is also essential in the B2B environment in order to build long-term relationships. But how can true customer centricity be achieved and how can the ROI be measured? Practical tips and a real-life project example show how manufacturing companies use customer centricity as a growth and competitive advantage.

Digitalization Services June 18, 2026

valantic joins Anthropic’s Claude Partner Network, bringing Claude Enterprise to Europe

valantic has joined the Claude Partner Network as a Select Partner in the Services Track, among the first consulting and solutions firms in Europe to do so. The partnership with Anthropic, the AI safety company behind Claude, positions valantic to bring Claude Enterprise to organizations across Europe. 

Digitalization Services June 17, 2026

Interview: From GenAI to Agentic AI – What Will Make the Difference in 2026

How do companies make the transition from GenAI pilot projects to the value-adding use of agentic AI? In this interview, Sarina Hermann, Principal Consultant CX, addresses common misconceptions and explains how to successfully move toward the effective use of AI.

Digitalization Services June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Digitalization Services April 7, 2026

Process Orchestration: Why Telcos Need to Act Now

40% lower operating costs, faster service delivery and satisfied customers: This blog shows why process orchestration is business-critical for telecommunications companies and how they can achieve measurable business value with structured end-to-end control.

Digitalization Services January 22, 2026

Digital Sovereignty: Between Billion-Dollar Investments and Strategic Autonomy

On December 11, 2025, Amazon Web Services (AWS) published the European Sovereign Cloud Sovereign Reference Framework (ESC-SRF). Eighteen months after the €7.8 billion investment in Brandenburg, we can now assess what has actually been achieved. The result: this is a technical implementation, not symbolic politics.

Digitalization Services December 18, 2025

Agentic Commerce: Why payment service providers need to act now

AI-driven commerce is transforming how consumers shop, with intelligent agents streamlining discovery, decision-making, and payments. Payment Service Providers must evolve to support agent-led journeys, integrating with AI ecosystems to remain relevant. Those who modernize their systems gain a strategic advantage, while those who don’t risk losing ground in this fast-changing landscape.