How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap. Read more
With digitalization, the customer journey is being transformed, from analog to digital. What effects will this have on the customer relationships of tomorrow? Read more
The customer experience should be the focus of all business processes. We spoke with Christoph Resch, Partner and Managing Director at valantic in the customer experience sector, about the change in B2B business, measurable KPIs, and the point at which customer experience should not end. Read more
Artur Richter, Design Director at valantic CEC, in an interview about happy customers, user experience design, and the customer life cycle. Read more
Find out more about the motivation and the goals of the merger with valantic in the interview with Tim Wedler, Managing Director of the NEXUS Netsoft Group. Read more
With our showcase, valantic connects processes along the value chain, using chatbots and IoT – with ease and at high speed. Read more
In Orlando, SAP announced that with the introduction of the SAP C/4HANA Suite, it will revolutionize CRM. CRM will become CX (Customer Experience) and the focus will be more clearly on the customer. Read more