SAP Customer Experience Solutions

Under the topic customer experience solutions, SAP combines all applications for customer-centered departments at companies. These include marketing, sales, service, and E-commerce. The SAP Customer Experience solutions include the SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and the SAP Customer Data Cloud. With SAP customer experience solutions, it is possible to make personalized offerings, ensure consistent customer experience, increase proximity to the customer and encourage customer loyalty in the digital world. valantic has many years’ experience with SAP customer experience solutions and can provide countless prominent references.

Posts

Image of Tim Baumgart, expert for SAP Customer Data Cloud (CDC) at valantic CEC
Get to know customers with the SAP Customer Data Cloud (SAP CDC)

SAP Customer Data Cloud is designed to collect and merge customer identities, preferences, and consents across multiple contact points. We talked with valantic expert Tim Baumgart about what exactly is behind this, what the advantages are, and what differences there are between it and the SAP Customer Data Platform (CDP).

Bild von zwei Personen, die Notizen vor sich liegen haben, daneben in einem runden Bildausschnitt ein aufgeklappter Laptop sowie eine Glühbirne
Trade Promotion Management Made Easy: Creation of multiple orders in SAP Sales Cloud

In the “Tips & tricks for customer experience with SAP” section, we present helpful tips from practice. This second part is about “Trade Promotion Management made easy”. In concrete terms, it is about simple implementation in the SAP Sales Cloud - a means often used in retail to increase customer loyalty, but also to increase market share.

Bild von Nike Steinhausen, Managing Consultant bei valantic CEC in Mannheim, im Hintergrund die Büroräume der valantic CEC Mannheim sowie die Stadt Mannheim
Between Employee and Customer Experience – the daily routine of a Managing Consultant

Career in IT – Nike Steinhausen is Managing Consultant at valantic and comes from the beautiful Chiemgau region. She tells us about her focal points in the SAP Customer Experience sector and why she feels so comfortable working at valantic.

Bild von Michael Bader, Managing Consultant bei valantic CEC Deutschland, im Hintergrund die Stadt Mannheim sowie das Büro von valantic CEC Deutschland
From On-Premise to the Cloud – How Projects are Developing

Michael Bader is Managing Consultant in the Mannheim location and has been with valantic CEC Deutschland since 2005. He tells us in the interview why a close customer relationship is important and what he's especially proud of.

Image of Fabian Enger, Senior Technical Consultant at valantic Customer Engagement & Commerce in Munich
Why Senior Technical Consultants never stop learning

Fabian Egner, 34, tells us a little about his role as Senior Technical Consultant at valantic and why even experienced consultants never stop learning.

Bild von Tatjana Kilb, Business Analystin für SAP Customer Experience Solutions bei valantic CEC, im Hintergrund die Büroräume von valantic in Mannheim
Business Analyst for SAP Customer Experience Solutions – Insights from the Project and Working World at valantic

Tatjana Kilb decided to join valantic in October 2017 after a personal interview. In her role as Business Analyst, she provides insight into the SAP Customer Experience project world and she explains why everybody is working together at valantic.

Picture of wine bottles in a wine rack, a mobile phone on which an online shop is displayed and two people in a consultation, valantic Customer Experience (CX)
News@SAP Customer Experience

In Orlando, SAP announced that with the introduction of the SAP C/4HANA Suite, it will revolutionize CRM. CRM will become CX (Customer Experience) and the focus will be more clearly on the customer.