Customer support center

Our support team is always at your service

valantic FSA support portal

Our ITIL qualified support team provides 24/7 support for all our products through an electronic ticketing system. We also provide one2one coaching and additional customized support services.

Support for Electronic Trading solutions

  • For all valantic FSA Electronic Trading products
  • eTicket support login
  • Hotline: +49 (0) 391 5980911
  • Supported products: iQbonds, iQderivatives, iQrepos, iMarket, iConnect, ISS

Support for all Transaction Automation products

  • For all transaction, automation and payment products
  • eTicket support login
  • Hotline: +49 (0) 69 50952111
  • Supported products: RTPE, X-Gen, Fincase, iTrader

Our customer support center portfolio

1st , 2nd & 3rd level support
Training (user, technical and administrator)
System integration
Support of integration projects
Application service provider
24/7 hotline
Customer portal & ticket system
Simulation environments for individual analytics, e.g., performance tests
Back-up and recovery
Security management
Managed services, SaaS and IaaS
On-site support