User Experience (UX) refers to the user’s experience and describes all aspects of interaction between the user and the product or a service. The user experience reflects a person’s experiences and feelings during the use of a product or the claiming of a service. The term user experience is generally used in connection with the design of websites or apps; however, it includes any type of product interaction, so also non-digital, physical use. valantic offers solutions for optimizing the user experience.
User tests offer the advantage of testing the functionality of a system while directly including users in the testing process. The tests can be performed either on site or remotely. Our valantic expert Elena Gocheva will tell you which option is right for you.
Interview with Alexander Fetzer, Client Value & Innovation Manager at valantic and Patrick Ganzmann, partner at valantic, about trends in customer experience.
How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap.
Artur Richter, Design Director at valantic CEC, in an interview about happy customers, user experience design, and the customer life cycle.