A chatbot (also chatterbot or bot) is a text-based dialog system that permits chatting with a technical system. It has one area for text input and output, which can be used to communicate with the system in natural (human) language. Chatbots can – but do not have to be – used in combination with an avatar. With increasing computing power, chatbot systems can access more extensive data stocks faster and faster and therefore offer intelligent dialogs for users. valantic develops chatbots that serve as an interface for automated processes.
In our blog contribution, Felix Kopf, Software Engineer and Consultant at valantic, demonstrates what kinds of questions accompany chatbot development and how varied these are.